Senior Manager, NA AskHR and Payroll

The Senior Manager, NA AskHR and Payroll is the “face of Payroll & HR” to employees and managers, providing employee support, Payroll & HR subject matter expertise, and execution of HR operations while delivering a consistent and exceptional employee experience. This role will manage critical employee lifecycle processes such as onboarding, hiring, job change etc. and will serve as the first point of contact for HR related questions by responding to incoming calls and emails etc. This role can work independently and as part of a global team, escalating issues when necessary; will support the global employee base while simultaneously supporting local/regional tasks in the Americas/EMEA/APAC regions.

Job Responsibilities

• Support daily and long-term tactical employee lifecycle processes, including onboarding, offboarding, processing of compensation changes, transfers/talent movement, mobility, time off and leave, and other responsibilities related to employee administration. Answer questions (e.g. policy, process, transaction, etc.), address issues, and effectively manage escalations as it relates to these areas.
• Own Payroll operations for North America, Canada and LATAM – ensure employees are paid on time and in full, delivering all critical controls, managing local payroll partner relationships and working closely with other HR SME’s who input to payroll operations.
• Ensure all system integrations are delivered in entirety for payroll and AskHR for NA/Can/LATAM
• Serve as Subject Matter Expert providing guidance and direction to employees, HR Business Partners etc. on a wide variety of HR processes, policies and tools.
• Initiate and proactively monitor business processes in Workday to ensure conformance with policy and data integrity. Follow SLAs, escalate as appropriate, and ensure that business processes are closed in a timely manner.
• Take ownership of inquiries ensuring accurate, prompt and consistent resolution. Escalate or transition requests as needed to proper channels, ensure ‘warm’ handoff and exceptional employee experience.
• Collaborate and partner with internal stakeholders to proactively identify, recommend, and implement continuous process improvements that will enhance our operations and employee experience.
• Maintain a high level of data integrity by conducting system wide audits, perform root cause analysis, and proactively addresses data discrepancies.
• Utilize and contribute to knowledge base articles, maintain process documents, ensure scripts are up to date and efficient to maintain business continuity and service levels.
• Ensure legal compliance by managing and implementing applicable policy and process revisions, supporting HR employment audits, and completing any required government reporting.
• Actively use HR data from Workday to design and inform HR metrics and insights
• Lead a talented team of professionals and grow their capabilities and plan for growth and development / succession management.

Qualifications & Key Experience

• 3+ years’ experience in North America, LATAM and Canada payroll, ideally with experience in process improvement, compliance (state/federal/country employment laws), employee lifecycle (pre-onboarding through off- boarding), and/or HRIS administration

• Workday Experience Essential

• Experience of SAP/Kronos/Workday and ADP payroll systems are essential
• Strong customer service orientation is required
• Lead and manage a Payroll & AskHR team, working in collaboration with other Regional Leads and internal and external partners is required
• Exceptional attention to detail, highly organized, with the ability to prioritize, multi-task, and manage multiple deadlines
• Resourceful problem-solver that can troubleshoot issues independently and drive impactful solutions with the ability to manage complex processes
• Comfortable with ambiguity and demonstrated ability to work well in a fast-paced global environment
• Excellent written and spoken communication skills
• Ability to consistently demonstrate professional demeanor, as well as absolute confidentiality, discretion and sensitivity in handling private information
• Ability to project manage and drive through execution
• Comprehensive understanding of various digital tools and platforms, the ability to troubleshoot tech-related issues, and a continuous willingness to learn and adapt to new technologies.
• Must have an innovative and solution-oriented mindset; be curious, think outside in (trends, benchmarks, etc.)
• Solid understanding of end-to-end HR processes
• Ensures compliance with all federal, state, and local laws
• Fluency in English highly preferred and multilingual (Spanish / Portuguese) a plus

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

1.2 - First/Mid Level Officials and Managers (EEO-1 Job Categories-United States of America)