Sr Manager, Patient Access (H)

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The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Sr. Manager, Patient Access position to work at our Deerfield Beach location.

Core Job Summary:

The Senior Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider-based clinics.

Core Responsibilities:

• Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
• Ensures adequate staffing is maintained on a 24-hour basis.
• Plans, organizes, and controls daily patient access operations to ensure department goals are met to include the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.
• Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key Performance Indicators (KPI’s) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.)
• Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization’s mission.
• Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.
• Develops, reviews and updates departmental policies and procedures.
• Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.
• Develops and implements the department’s annual budget.
• Identifies opportunities and makes recommendations for cost reduction.
• Maintains current knowledge of rules and regulations and educates staff on any variations.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

Bachelor’s degree in related field  

Minimum 5 years of relevant experience  

Any appropriate combination of relevant education, HFMA certification, and experience may be considered. 

Knowledge, Skills, And Attitudes:

• Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow. 
• Outstanding interpersonal and customer service skills with a commitment to service excellence. 
• Computer literate with the ability to quickly adapt and acquire proficiency in utilizing multiple systems and technologies.  
• Proficient knowledge of health care regulatory guidelines and compliance requirements pertaining to patient access including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS. 
• High level of critical thinking and analytical skills required to evaluate systems’ requirement and to develop methodologies and/or make recommendations to existing systems to maximize efficiency and performance. 
• Skilled in examining and reengineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. 
• Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills. 
• Skill in completing assignments accurately with attention to detail. 
• Ability to plan, organize, measure, and integrate priorities and deadlines.
• Ability to identify, analyze, interpret complex data, and resolve operational problems by applying sound judgement and critical thinking. 
• Ability to anticipate and react calmly in emergency situations and handle difficult and stressful situations with professional composure. 
• Ability to establish and maintain effective collaborative working relationships with clinical and non-clinical teams to ensure a positive patient experience. 
• Ability to process and handle confidential information with discretion. 
• Ability to inspire, influence and motivate team members both onsite and remotely to meet goals. 
• Ability to work independently and/or in a collaborative environment.
• Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H11