Operations & Sustainment Engineer- Tier 2 Help Desk

Operations & Sustainment Engineer- Tier 2 Help DeskJob Category: EngineeringTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental USAnticipated Posting End: 10/27/2025

The Opportunity:

CACI's SAFFIRE team is seeking a highly motivated Operation and Sustainment Engineer to help manage critical Intelligence solutions for our NGA customers as part of the SAFFIRE program.

You will be a critical element, working closely with users, our user support team and CACI’s development teams ensuring that systems supporting the national security of our country remain available to their user base.

As our Operations and Sustainment Systems Engineer, you will have the opportunity to primarily support a user base consisting of geospatial and imagery analysts.

SAFFIRE is at the forefront of developing and operating state-of-the-art of Geospatial Intelligence analysis software. The SAFFIRE team builds and maintains an exceptionally powerful platform enabling our users to address challenging real-world problems by converting disparate data into actionable information.

Responsibilities:

• Perform COTs software deployments, system configuration, system tuning, patching, and system monitoring and troubleshooting.
• Manage existing cloud systems.
• Provide technical support and troubleshooting for end-users who have questions or issues related to Geospatial Intelligence software applications, hardware, or other technology-related problems.
• Work in a team environment to solve complex problems including close collaboration with development engineers to properly diagnose and fix complicated technical issues.
• Thrive in a fast-moving environment and enjoy learning new technologies and overcoming new challenges.

Qualifications:

Required:

• 5+ years of related experience
• Active TS/SCI Clearance with a polygraph (or agreement to take poly when requested)
• Experience with Agile Methodologies.
• Strong organizational skills and attention to detail are necessary for this job.
• Willing to work off hours to support installs and recurring maintenance activities.
• Possess an IAT Level II certification (like Security+), or be able to obtain certification within 6 months of hire date.

Desired:

• Previous experience supporting both DoW and Intelligence Community customers, to include interactions with community seniors and military officers.
• Experience with GIS software.
• Experience with Kubernetes or other containerized applications.
• Experience with Esri software.
• Experience with Atlassian suite of software applications.
• Experience with Service Now.
• Continuous Monitoring Solutions – Elastic, Grafana, Prometheus, etc.
• Excellent communication skills.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$82,100-$172,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.