Monitoring Operator

Company Description

Join Our Team as an Monitoring Operator in Waterlooville!

Are you ready to make a real impact on security and safety? We’re looking for an Monitoring Operator to help protect individuals and property in a high-responsibility role.

• 🚨 Position: Monitoring Operator
• 🕒 Hours: Working an average of 48 hours a week
• 💰 Pay: £27,518.40 per annum
• ⏰ Shift Patterns: 12 hour shifts - 4 days on / 4 days off, 4 nights on / 4 nights off.
• 🚗🚆Transport: Access to a vehicle or excellent transport links Must be within a 30 minute commute of Waterlooville
• 🔒 Requirements: 1-3 years customer service experience

If you’re passionate about security and want to be part of a professional team where your efforts truly matter, apply today!

Job Description

What you will do…

• Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff.
• Manage mobile alarm call outs and provide solutions in a timely manner.
• Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential.
• Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required.
• Ensure that all systems/databases are updated in a timely and accurate manner.
• Provide client reports.

Qualifications

What you will need…

• Excellent customer service skills - Able to communicate at all levels.
• Willingness to learn.
• Ability to work as part of a team.
• Attention to detail.
• Work under periods of pressure.
• Excellent interpersonal and communication skills, able to listen, to give clear and concise instructions.
• Decision-making capability.
• Computer literate - proficient in MS Office, ability to adapt quickly to new systems.
• Professional in appearance and attitude.
• Demonstrate a high level of integrity whilst dealing with sensitive and confidential situations.
• Embody and uphold the Securitas Core Values of Integrity, Vigilance and Helpfulness.
• A flexible approach to working hours including the requirement for covering of holidays and sickness.

Additional Information

• It’s great to see you’re considering a career with Securitas UK!
• Join our global team of 375,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise:

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place
• What You Can Expect
• Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself
We are an inclusive employer, proud of our Level 2 Disability Confident status (guaranteeing interviews for eligible candidates) and recognition as an inclusive employer. We support equality through Employee Networks, the Race at Work Charter, and the Armed Forces Covenant. We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month.

Your Benefits

• Pluxxe – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Epassi - Save up to 25% on membership at thousands of gyms, leisure centres, yoga studios, bootcamps and more
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both. Save up to 42% of the usual cost and spread the cost over several months from your salary.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24/7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• My Future Now – Transfer other pension saving into your workplace pension.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas
• Take the Next Step
• Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

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