Cloud Engineer II - Mexico

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

Job Description

Essential Functions And Responsibilities:

• Perform Software Deployments.

• Create stable and high-performing infrastructure for software deployments – 70%
• Implement and maintain monitoring solutions.
• Deploy automation of software deployment and automation tools.
• Increase application and system responsiveness.
• Monitor performance by anticipating and correcting operational issues before occurrence.
• Create more stable operating environments by continuously improving infrastructure to be easily deployable and scalable.
• Document processes, procedures, and systems - 10%
• Utilize in-house documentation tools for progressing tickets and gathering approvals for work.
• Document progress and report on delays/roadblocks to leadership
• Collaboratively provide solutions to technical challenges – 20%
• Provide technical and process expertise for various development teams.
• Participate and possibly lead various maintenance and innovation-based projects.
• Support the team’s on-call rotation.
• Performs other related duties as assigned.
• Comprehensive understanding of AWS core technologies and tools
• Strong administration knowledge of Linux

Knowledge, Skill And Abilities:

• Experience scripting/programming in Bash, Java and Node.js
• Understanding of DevOps, Scrum, and ITIL concepts
• Understanding of Virtualization and/or Containerization
• Understanding of GitFlow model and Continuous Integration with Travis or Jenkins
• Experience using Configuration Management Tools like such as Chef and SaltStack
• Experience using monitoring tools like New Relic, Nagios, CloudWatch, or IPMon
• Strong communication and documentation skills
• Self-starter with a drive to work autonomously as a member of a collaborative team.
• Strong service-oriented focus with a customer service attitude

• Strong Analytical Skills

Competencies:

Organizational Or Student Impact:

• Works on assignments of medium to complex level.
• Structure project plans and manages cost-effective execution of tasks.
• Limit errors to prevent impact to client operations, costs, or schedules.
• This individual will follow established processes and protocols.

Problem Solving & Decision Making:

• Individual meets department and personal goals with some direction/ supervision.
• An important player on large technical projects and programs.
• Uses discretion to help design and implement solutions to somewhat complex problems.

Communication & Influence:

• Communicates with contacts both within and outside of function on matters that require explanation, interpretation, and advising; typically has responsibility communicating to parties outside of the organization.
• Works to influence parties within the function at an operational level regarding policies, practices, and procedures.

Leadership & Talent Management:

• May be responsible for providing guidance, coaching, and training to other employees within the technical area.
• May manage technical projects at this level, requiring responsibility for the delegation of work and reviewing others' work products.

Job Qualifications:

Minimum Qualifications:

• Subject matter expert in the area of responsibility or working knowledge of several technical areas.
• Typically requires a technical university degree or equivalent experience.
• 4 years of prior relevant experience.
• Advanced degrees (Master’s or PhD) may be required for certain disciplines and reduce the experience requirement by 2-4 years. Industry-relevant experience.

Department Specific Minimum Qualifications:

• 5+ of years of experience in performing duties utilizing skills listed above or a bachelor's degree in information technology or related field.
• AWS Certified Solutions Architect – Associate certification
• 3+ years of experience working with AWS.
• 5+ years of experience as a Linux Systems Administrator/Engineer – Linux-based certifications are a plus.
• 5+ years of experience interfacing with development and/or operational teams 

Location: This role is currently remote within México; the position will shift to a hybrid model once our Guadalajara office opens.

As an equal opportunity employer, we recognize our strength lies in our people and commit to creating an inclusive environment where all can thrive, regardless of race, age, gender, orientation, sexual orientation, religion, or disability.
 

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Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

This role includes participation in a rotating on-call schedule shared among team members to ensure support coverage outside regular hours. Rotation may be required depending on team needs. We value the “you build it, you own it” principle — on-call participation reflects our commitment to ownership, accountability, and reliability.

Learn more about our WGU Mexico Team by clicking here.