AR - Collections Supervisor

The Collections Supervisor is a key leadership role responsible for optimizing the entire collections lifecycle.

This individual develops, guides, and coaches a team of collectors, focusing on performance, compliance, and individual growth through training and the Quality process. They are responsible for driving the timely recovery of overdue payments by managing high-level negotiations and ensuring all staff meet production targets while maintaining strong customer relationships and a high standard of customer satisfaction.

Key Job Responsibilities:

• Lead a high-performing team through mentoring and coaching.
• Define strategic KPIs and drive measurable success and improvement.
• Optimize daily AR operations and enforce best practices and compliance.
• Cultivate strategic partnerships for cross-functional alignment.
• Serve as a primary liaison; manage escalations and resolve complex issues.
• Produce high-value management reports to inform critical decisions.
• Execute month-end closing procedures, ensuring accuracy and swift finalization.
• What experience you need 
• English  B2 - C1
• 3 - 4 year experience in collections or accounts receivable.
• A minimum of two (2) years of experience in a leadership or supervisory role.  
• 2+ years in  Microsoft Excel

What Could Set You Apart

• Bachelor's degree in Business Administration, Finance, or Accounting, or currently pursuing a degree in a related field with 1-2 years of completed coursework.
• Exceptional communication and interpersonal skills.
• Relationship Management: influence and manage relationships to motivate and inspire teams, resolve conflicts, and drive change
• Strong analytical abilities and a detail-oriented approach to problem-solving.
• Proven accountability and responsibility for high-quality, accurate results.
• Experience working in Oracle environments.
• Strategic Vision and Execution  

Primary Location:

CRI-Heredia

Function:

Function - Accounting

Schedule:

Full time