VP, Product Manager - Loans Capabilities

Job Description:

Role Summary/Purpose:

We are seeking an experienced Product Manager to lead and define the critical capabilities required of the Synchrony Pay Later loan product to drive growth and scalability within the Health & Wellness, Home & Auto, and Lifestyle business segments. The ideal candidate will be adept at quickly understanding a variety of technologies, possess a strong product management background with a focus on digital payment products, merchant/provider experience, market research, and have a proven track record of delivering strategic, multi-platform programs on time and within budget.

This individual will be responsible for working with cross functional product, technology, sales, and commercialization teams to define, design, and prioritize how new and existing loan capabilities are incorporated into Synchrony’s point of sale channels, ultimately enabling our 250K+ merchant and provider base to offer loans seamlessly within their business operations.

The role will require a deep understanding of the existing merchant point of sale channels (Provider Center, Business Center, and Business Center Transact) and partner with platform leaders and key clients to design and implement customer centric apply and buy experiences to support Synchrony's growing loan product, Pay Later. In addition this role will require a deep understanding of market and industry needs, offerings and capabilities available from competitors, and overall financial product savviness.

We are looking for a bold, experienced leader who has a proven track record of driving growth and leading change across large, cross-functional teams. The ideal candidate will be a passionate advocate for our merchants and consumers, representing their needs and interests within Synchrony’s supporting organizations and digital product teams. This role involves not only understanding the current landscape but also envisioning new possibilities—and effectively communicating and championing that vision throughout the organization.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Define and deliver product vision, strategy, roadmap and ultimately prioritization of a new features in concert with complementary and dependent point of sale channels
• Partner and collaborate with key stakeholders across the business to define new and upcoming features and capabilities required of the Pay Later loan product
• Utilize market research and insights to identify new features and capabilities to be incorporated into the Pay Later roadmap
• Partner with Enterprise product and technology teams to define, design, and build new features and capabilities to drive scale and growth of the product across Health & Wellness, Home & Auto, and Lifestyle platforms.
• Establish a deep understanding of existing Pay Later product capabilities and determine how new Enterprise features and capabilities should be incorporated back into our merchant point of sale channels
• Implement and manage high quality, scalable, and cost-effective technology solutions to simplify and automate digital customer journey
• Aggregate feedback from clients, consumers and internal teams to form recommendations on future capabilities and services
• Provide regular updates to Senior Leaders and partner with go to market team to develop product marketing strategy and materials
• Build a strong cross-functional network and foster close working relationships with internal stakeholders
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school equivalent and 11+ years experience in product management, sales, or marketing in credit or financial services industries.
• 7+ years of product management or product relevant experience; including 5+ years in leadership roles overseeing complex, cross-functional programs.
• Proven ability to lead diverse teams and influence senior executives in a matrixed environment.
• Experience working in SAFe Agile frameworks or similar agile methodologies.
• Ability and willingness to travel up to 25%.

Desired Characteristics:

• Demonstrated success leading and mentoring high-performing product teams.
• Strong data-driven mindset with ability to balance qualitative and quantitative insights.
• Passion for innovation and continuous improvement in digital financial products.
• Strong business acumen and understanding of compliance/regulatory considerations relevant to financial services.
• Experience with financial services and specifically financing
• Experience with point of sale product management
• Demonstrated thought leadership coupled with strong communication skills and ability to help teams connect the dots on new ideas, processes and strategy
• Ability to leverage technology to create new processes and drive efficiency gains
• Proven track record of delivering results; must be process and detail oriented, capable of handling large workloads through multi-tasking
• Demonstrated strategic, analytical and problem-solving skills
• Excellent influencing and relationship-building skills at multiple levels of organization
• Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Marketing