Business Resiliency Manager II

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Resiliency Manager II within PNC's Business Resiliency organization, you will be based in Pittsburgh, PA, Birmingham, AL, Dallas, TX, Phoenix, AZ or Strongsville, OH. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager’s discretion.

The Business Resiliency Manager II will oversee a team of Resilience Professionals responsible for the Business Resilience Management (BRM) consultative guidance and advisory for the Retail Line of Business (LOB) units. Responsible for the establishment and oversight of resilience risk strategies, plans, and program lifecycle execution.

• Leads 3-5 direct reports who manage the daily activities of Retail Business Resiliency plan oversight. Manages and engages employees and develops internal capabilities
• Reviews, guides, and governs strategies and programs, maintains and enhances existing programs to support the business(es) in managing risk while meeting business and regulatory expectations.
• Oversees the timely and proper execution of the Business Resiliency program lifecycle within and/or across the lines of business.
• Oversees and drives development, maintenance, and new creation of Critical Business Services (CBS) to align with Operational Resilience standards while ensuring alignment with Business Resilience Units (BRU) dependency requirements.
• Provides Resiliency risk expertise while working with the businesses and other business partners (e.g., Compliance, Credit, Legal, Audit). Monitors changes in internal and external factors and identifies emerging risks.
• Leads in the development and maintenance of business continuity and disaster recovery plans; oversees testing and exercise, including tabletops, and participates in critical crisis management and event management activities. Informs in the selection of operating strategies for the continuation of the business within a recovery time objective.
• Understands and informs the Retail LOB of relevant Third-Party Risk and Resiliency impacts and works with the business to enhance, correct, or duplicate contingency strategies to ensure maximum resilience.
• Oversees the Business Resiliency lifecycle planning and Business Impact Analysis (BIA). Helps team members to identify and quantify the potential impact of various disruptions and disaster scenarios. Enforces program Findings, including Lessons Learned actions, and Risk Acceptance processes and policies to ensure compliance and overall risk reduction in the environment.
• Interfaces with Retail LOB committee/executive to report on the compliance of business continuity processes, readiness, events and exercise results. May consult in preparation for meetings with audit and government regulators on business continuity issues.
• Responsible for leading high-profile initiatives through the development, enhancement and dissemination of continuity processes and standards.
• Analyzes and monitors concentration risk across the loss pillars to identify and respond to potentially compounding impacts across LOBs
• Develops and delivers the training on business continuity to the Retail LOB community.
• Own and oversee RCSA controls relevant to area(s) of oversight and governance

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Serves as the central point of contact responsible for leading the Business Continuity/Crisis plans for a large business segment or group. Responsible for the successful implementation of the organizations Business Continuity Lifecycle and / or Crisis Planning.
• Manages a team responsible for the execution of business recovery, crisis management, emergency management, contingency planning and disaster preparedness planning and testing.
• Provides insight to the vision and direction for business continuity lifecycle planning, including the business impact analysis, risk assessment, recovery planning and recovery testing.
• Ensures the compliance of each aspect of business continuity. Partners with the business in relationships with audit and government regulators on business continuity issues.
• Leads a functional area within business continuity/crisis management that drives effective recovery planning and testing of recovery and response capabilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Auditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Process Design, Regulatory Compliance

Competencies

Contingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Industry Knowledge

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $80,000.00 – $189,800.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 09/24/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (Eeo)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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