Credits Analyst

Ecolab is seeking a Credit Analyst for the Credit Order Management function to provide service and support to corporate and non-corporate account customers for various Ecolab's divisions with regard to order review, customer inquiries, promises to pay and other credit-related disputes.
 

What You Will Do:

• Respond to incoming emails to divisional credit support regarding escalated order review
• Accurately communicate the division specific guidelines to internal stakeholders.
• Effectively work order block credit queue.
• Meet strict SLA timelines
• Determine order hold status based on divisional guidelines
• Utilize strong written and verbal communication skills to effectively communicate in a professional manner
• Research past due balance on accounts for determining order resolution.
• Provide accurate information as needed by sales and credit 

Minimum Qualifications:

• High School diploma or equivalent
• 2 years of experience working in credit, finance, accounting, customer service, and/or related technical or customer service field
• No immigration sponsorship available

Preferred Qualifications:

• Bachelor’s degree in a finance, accounting, business or a related field
• Intermediate proficiency in Microsoft Excel or Access, or the ability to be trained
• Credit/collections experience and/or customer service experience related to large corporate customers
• Experience in Microsoft Office (Word, Outlook and Access)
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines
• Effective oral and written communication skills
• Must have demonstrated initiative and ability to work independently
• Self-motivated and both detail and process oriented
• Proven analytical and problem solving skills
• Strong critical thinking and decision making skills