Payments Service Manager

Join Tbk Bank!

At TBK Bank, a subsidiary of Triumph, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK means striving for excellence, while delivering with humility. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.

Position Summary: The Payments Service Manager will manage internal business segment relationships and be the primary liaison to manage multiple payment service providers. They will be responsible for ongoing contract administration and working various functions within Bank Operations in support of organizational strategies and objectives. They will be responsible for conducting regular service provider reviews, monitoring contractual SLAs, and seeking efficiencies though contractual amendments and competitive cost pricing for the providers serviced.  This position will partner with the enterprise teams, Senior management, and other project and operational teams to support the capabilities and required functionality of Payment Operations.

Essential Duties & Responsibilities

• Operational Support

• Service Provider Relationship

• Enterprise Relationship Management

• Work various research requests from bank and enterprise customers (e.g., ACH/Push to card payment limit increases, Positive pay customer setups/maintenance) and perform risk assessment analysis to ensure timely and accurate resolution of inquiries.
• Lead and manage projects in accordance with the department/organizational roadmap.
• Lead testing efforts and manage applicable payment product upgrades.
• Support all audit and exam requests providing timely and accurate information (FDIC Safety Soundness, SOX, internal, etc). Manage any corrective actions/findings to resolution.
• Analyze current state of operations and seek cost save efficiencies.
• Manage all service provider contracts, SLAs, pricing schedules to ensure all elements (terms, conditions, pricing) comply with all agreed-upon terms.
• Negotiate contractual changes to secure favorable pricing and profitability.
• Manage amendments in accordance and meeting all Legal and Vendor Management department requirements.
• Manage Business Continuity Plans (BCP) for all payment service providers.
• Partner with business segment teams to support any new and/or expansion of payment capabilities in accordance with all industry and regulatory requirements.
• Manage the implementation and setup functions.
• Train team members on payment product/processes.
• Provide ongoing service support.
• Assist with developing needed SOPs/policies and procedures.
• Support all audit requirements.
• Monitor client and partner feedback.
• Perform other duties as assigned.
• The ideal candidate and successful candidate will possess the following:

Experience & Education

• College Degree Preferred.

• Prior Bank Operations experience (at least 3-5 years) required.
• 2-3 years of experience in Service Provider/Vendor Management, Treasury Management and/or Account Relationship Management.
• 1-3 years experience working with payment and receivable products/processes: ACH, Checks, debit/credit cards, Lockbox, Positive Pay, wire transfers.
• Understanding of instant payment solutions; Push to card, Peer to Peer - P2P (CashApp, Venmo, Zelle), Real Time Payments (RTP).
• Familiarity and understanding of Bank and Fintech core and payment platform solutions (e.g., FServ Premier, Commercial Center, Enterprise Payments Platform, Galileo).
• Certification or willingness to attain a payment certification preferred (e.g., Accredited ACH Professional - AAP, Accredited Faster Payments Professional - AFPP, Payment Card Industry Professional - PCIP, Certified Treasury Professional - CTP, etc.).

Skills & Abilities Required

• Excellent communication skills required, both written and verbal.
• Excellent customer service skills.
• Able to modify delivery approach and adapt to personalities.
• Adaptable, open to, and respectful of differing points of view.
• Ability to cope with organization change in a positive manner.
• Seize opportunities with minimal to no direction.
• Anticipates change in business environment.
• Able to manage multiple demands and shifting priorities.

• Storing Negotiation Skills.

• Strong attention to detail and good planning and organization skills.
• Proficient computer skills with Microsoft Office/O365; Microsoft Word, Excel and Outlook. Technical expertise (e.g., SFTP), is preferred.

Work Environment

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.

Go on.  Do it.  Apply Today!