Assistant Client Manager

Company:

Marsh

Description:

We are seeking a talented individual to join our Risk Management team at Marsh. This role will be based in Singapore. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Assistant Manager in the Risk Management team, you will serve as the first point of contact for day-to-day communication with numerous and/or complex accounts. You will support account management tasks, conduct client and industry research, and help maintain strong client relationships to ensure satisfaction and retention.

We will count on you to:

• Serve as the primary contact for day-to-day communication with complex accounts, managing and maintaining correspondence.
• Conduct and analyze client and industry research, prepare benchmarking studies, and create risk maps for internal and external use.
• Support colleagues by managing billing transactions, coordinating calendars and timelines, and liaising between senior professionals and business accounts.
• Address account concerns and resolve problems in a timely manner, escalating issues to senior colleagues when necessary.
• Collect and report insights on relationship satisfaction to senior colleagues, providing context and suggestions to enhance account retention.
• Begin building relationships with professional counterparts at client organizations.
• Maintain fluency in the company's service offerings and market trends to enrich your work and develop sales capabilities.

What You Need To Have:

• Experience in account management or client-facing roles, preferably within risk management or related fields.
• Strong communication and organizational skills to manage multiple complex accounts effectively.
• Ability to conduct research and analyze data to support client and industry understanding.
• Problem-solving skills with good judgment on when to escalate issues.

What Makes You Stand Out:

• Previous experience in the insurance or risk management industry.
• Familiarity with billing and transactional processes in a professional services environment.
• Demonstrated ability to build and maintain professional relationships with clients.

Why Join Our Team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.