Business Analyst

Job Title

Business Analyst

• External Job Title: Business Analyst
• Position type: Permanent
• Location: Bogotá, Hybrid
• Job family: Product/Solution Management
• Job Profile: Product Management Specialist

About The Role

As a Business Analyst on Navitaire’s Booking Team, you will play a pivotal role in shaping the future of airline reservation systems. You’ll collaborate with cross-functional teams—including Developers, QA, Product Managers, and client stakeholders—to define, refine, and deliver booking functionality enhancements across Navitaire’s New Skies platform.

Key Responsibilities

• Requirements Gathering & Analysis Collaborate with internal stakeholders and airline clients to elicit, document, and validate business and technical requirements for booking-related features and enhancements.
• User Story Development Translate business needs into clear, actionable Agile user stories and acceptance criteria. Maintain the team backlog and ensure alignment with product goals.
• Domain Expertise Serve as a subject matter expert in offer, order, settle, and deliver (OOSD) and core PSS booking system behavior. Provide guidance to development and QA teams on functional expectations and edge cases.
• Cross-Team Collaboration Partner with developers, QA analysts, and other BAs to ensure smooth handoffs and shared understanding of requirements. Participate in sprint planning, backlog grooming, and retrospectives.
• Client Engagement Support client-facing discussions to clarify requirements, demonstrate
• functionality, and gather feedback. Represent the Booking Team in cross-domain initiatives and escalations.
• Documentation & Process Improvement Maintain up-to-date documentation on booking processes, including code switch procedures and system behavior. Identify opportunities to streamline workflows and improve delivery efficiency

Qualifications

• Bachelor's degree in Business, Computer Science, or related field.
• Business Analyst experience, or similar field, preferably in the airline, travel tech, or a similar industry.
• Strong understanding of airline reservation systems and booking workflows.
• Experience working in Agile/Scrum environments.
• Excellent communication, analytical, and problem-solving skills.
• Familiarity with tools like Azure DevOps, Confluence, and an airline PSS or GDS is a plus.

What We Can Offer You:

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

• Work Hybrid

• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application Process:

• The application process takes no longer than 10 minutes!
• Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.