Manager Intake and Referral Home Health and Hospice

Department:

10422 IL Home Health Divisional - Patient Access

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Regular Office Hours Monday- Friday 8am-5pm - Remote

Pay Range

$53.80 - $80.70

The Manager of Intake Referral for Home Health and Hospice will be accountable for ensuring high quality, efficient customer service for patient care from all External, AMG referrals, and collaborate with other product lines, Infusion pharmacy, PAN SNFs, full risk referral from population health, and Advocate/Aurora inpatient facilities for safe transitions into the community.

Major Responsibilities:

• This leader exhibits and mentors a thorough understanding and commitment to the principles of customer service as a foundation for this position. Responsible for the management of hospice and HH referrals to meet goals and objectives in accordance with national and system standards, policies, and regulatory requirements. Responsible for implementing systemwide quality services and business development strategies.  
• Responsible for meeting and exceeding budgeted revenue growth through efficient employment and management practices. Collaborates with other departments within the post-acute and inpatient hospital system. 
• Establishes and monitors standard workflows to provide a seamless patient referral process. Collaborates with external and internal referral sources to establish standardized processes that ensure a smooth and accurate exchange of required demographic, clinical, and financial information required for the provision of requested Hospice and Home Care Services. 
• Ensures Hospice and HH referrals are in full compliance with appropriate local, state, federal, national accreditation body rules, and regulations as well as agency policy and procedures are followed.  
• Ensures workflow processes are timely and cost efficient. Functions as a resource to all others on eligibility and admission policies, procedures, and practices. 
• Works collaboratively with Clinical Operations and other referral sources to establish and achieve performance, quality standards to improve the customer experience. This position is responsible for managing customer service complaints and resolving issues.
• Establishes and maintains partnerships with BD, physicians, hospital leadership, external & internal providers, and care management to promote effective patient care transitions. 
• Monitors and assures staff productivity according to established targets. 
• Assists in management contracts for collaborative services to assure compliance with budget 
• Ensures clinical documentation flows through the systems accurately ending in timely billing submission to payors. 
• Develops collaborative and cooperative relationships with internal and external partners, entities and other customers, physicians, as well as community organizations. 
• Responsible for understanding and adhering to the Advocate Aurora Health Care Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with policies, regulations, and laws applicable to Advocate Health
• Supports leaders and oversees human resource activities and functions: recruitment, hiring, retention, pay decisions, performance appraisals, growth and development and corrective action. 

Licensure, Registration, And/Or Certification Required:

• None Required.

Education Required:

• Bachelor's Degree​​ in Health administration, Business Administration or other health related fields.

Experience Required:

• Typically requires 7 years of experience in Health care leadership experience in driving operational and/or strategic programs. Experience in a Home Health or hospice and post-acute setting is desired along with settings within a complex integrated health care system. 

Knowledge, Skills & Abilities Required:

• Demonstrated ability to effectively manage a large team in a professional manner.
• Demonstrated abilities in relationship building, communication and working collaboratively with leaders of varying functions and levels. 
• Self-directed, results oriented, can think critically.
• Thorough understanding of hospice and home health regulations, reimbursement, and care requirements. 
• Ability to solve problems and make independent judgements and decisions based on experience and good judgement. 
• Excellent team development abilities.

• Excellent Computer Skills.

• Thorough knowledge of organization product lines and services.
• Ability to manage multiple sites and travel between sites. 
• Demonstrated ability to organize, plan and delegate effectively and efficiently.

Physical Requirements And Working Conditions:

• This position requires travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Independent in working in a remote environment.

Our Commitment To You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits And More

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.