Customer Care 12 Month Internship

Who We Are

From the depths of the ocean to the pinnacles of the world’s tallest buildings, we drive new forms of energy and information to each and every corner of the earth. We offer the widest range of services and know-how in the industry.

Each year, our Company manufactures thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium and low voltage cables for the construction and infrastructure sectors. We also produce a comprehensive range of optical fibres, copper cables and connectivity systems for voice, video and data transmission for the telecommunications sector.  Become part of a global network of 30,000 colleagues spanning 50 countries, all committed to connecting the planet's pathways!

Your Responsibilities Will Include:

• Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders contracts and sales orders.
• Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc.
• Maintain service continuity to your customers in your absence, by providing training as needed to your back up ensuring documented procedures and instructions are maintained.
• Maintain fast efficient communication with customers on services offered and services standards to be achieved.
• Proactively communicate with the commercial manager and external staff regarding customer needs.
• Use the tools, processes and systems provided to effectively achieve the defined KPI's.
• Work closely with the Trade and Installer team to meet or exceed plan for CM$, volume for the channel.
• Provide both administrative and sales support to the team.
• Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.
• Collaboration with all areas of the business to ensure the Prysmian brand is maintained.
• Be positive and bring enthusiasm to the team and celebrate success.
• Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.
• Follow compliance requirements.

What you'll need to succeed

• • Ability to engage effectively with stakeholders across the business
• • Proven team member who can maintain effective and harmonious working relationships with colleagues and customers.
• • A passion for learning and personal growth, with meaningful focus on sales developments
• • Ability to cope and work with disruption and adapt to changing priorities.
• • Have excellent general problem-solving skills
• What you'll get in return

You will have the opportunity to work for a global leader. You'll receive excellent support and on the job training. You'll enjoy an exciting and creative environment with modern tools and technology to get your job done within a team of like-minded, hard-working and ambitious individuals.

This is an excellent opportunity for a highly motivated, results-driven individual with the experience and aspiration to work in an industry-leading environment and in a role highlighted by a broad scope of responsibilities.

Prysmian Australia Pty Ltd is an Equal Opportunity employer committed to creating a diverse and inclusive culture.

YOU MUST HAVE FULL WORKING RIGHTS TO WORK WITHIN AUSTRALIA FOR YOUR APPLICATION TO BE CONSIDERED.

If you feel you are the right candidate, please apply.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

Your application data will be treated according to our Data Protection Policy. If you believe you require assistance to complete this form or to participate in an interview, please let us know.