Mortgage Specialist

To deliver superior customer service and support to the Third-Party Banking channel including Mortgage Advisers, Business Development Managers, customers and Credit Managers.  The Mortgage Specialist is primarily responsible for managing a portfolio of Mortgage Advisers, assessing and making decisions on lending.  They will use pricing and credit dispensations to make decisions to win business and follow the deal though to issuing lending documentation. 

Mō te tūranga | About the Role

The success of this role will be determined by the following:

• Adherence to credit policy and underwriting standards, referring deals outside authority level to SMS &/or Credit
• Developing & maintaining a high level of knowledge & understanding regarding lending products including policy, pricing, utilising discretions and dispensations
• Manage allocated tasks as requested to ensure SLAs are achieved and report any exceptions
• Smooth transition of customers to other business units where appropriate
• Contributing towards continuous improvements by identifying and implementing improvements in processes

Nā tāu rourou | What will you bring?

• Experience in banking and lending environment - specifically home loan lending
• Certified Lender (CAL 1 preferrable or potential to attain CAL1 quickly)
• Strong communication skills required to discuss lending proposal with mortgage advisor and obtain agreement of how the scenario fits and applies to our lending policies/processes
• Proactively develop and maintain a high level of knowledge & understanding with regard to:
• Complex home loan and residential lending including construction lending
• Strong negotiation skills for lending and pricing
• Proficient with CRM, Core Systems and a sound understanding of lending policies  
• Data entry quality and speed to a very high standard
• Numeracy & literacy skills to a very high standard
• Proven customer service experience
• Proven knowledge of financial products & services
• 3 – 5 years Lending Experience
• Complex home loan and residential lending including construction lending

Next Steps!

We support your career growth and development at Westpac!  If this opportunity interests you, apply now!

Note: We do encourage you to inform your current line manager should you wish to submit an application.

Best wishes for your application.

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications Close:

6 October 2025