Lead Pharmacy Concierge

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Under Close Supervision Of The Pharmacist Or Other Supervisory/Management-Level Position In The Facility, The Lead Concierge Oversees Pharmacy Technicians To Support Ambulatory Pharmacy Services.

Location: Apple Pharmacy at St. Christopher’s Hospital for Children, 160 E. Erie Ave, Philadelphia, PA 19134

Primary Duties And Responsibilities:

• Oversees and actively participates in the pharmacy’s Meds-to-Beds program
• Assists manager or Pharmacist with schedules, work assignments, facilitate meetings, and conducts training
• Makes business related recommendations to pharmacy management
• Communicates any business-related concerns such as operations, procedures, or staffing to management.
• Complies with regulatory and organizational policies and procedures,
• Serves as primary Ambulatory Pharmacy resource to facilitate access and resolve all required discharge medication related issues. Including but not limited to; formulary/coverage issues, copay issues, patient assistance program eligibility, and other indigent programs.
• Collaborates with internal team members to gather appropriate paperwork, prescription billing information, &/or prescriptions.
• Answers inbound telephone calls and triages calls to appropriate staff
• Responsible for creating a patient profile in the pharmacy information system and enters all necessary prescription plan information in the patient profile for processing and adjudicating patient’s prescriptions.
• Participates in program marketing and promotional campaigns.
• Assists in establishing and training policies and procedures specific to the Concierge Services Program including; indigent drug program, Patient Assistance Programs, and Pharmacy exception processes.
• Provides follow-up to patients and family for pharmaceutical needs and/or additional eligibility information to ensure on-going medication access.
• Collaborates with internal team members, insurance companies, drug manufacturers, and prescription benefit administrators to coordinate drug coverage or resolve denials.
• Assembles data and prepares concierge program reports.
• Performs other duties as assigned

Experience And Educational Requirements:

Requires a minimum of three (3) years of experience in a community-based retail or hospital outpatient pharmacy or equivalent training and experience. Additional experience in any hospital setting or “lead” Technician experience is a plus. Associate’s Degree program preferred. Pharmacy Technician certified with a state or national technical certification organization preferred (may be required in some states).

Demonstrated proficiency and process knowledge of outpatient prescription program payer/PBM billing, issue resolution, and payment processes—including Prior Authorization and Claim Exception Facilitation.

Understanding and process knowledge of medication billing systems in an ambulatory pharmacy setting Demonstrated computer literacy-including Pharmacy Operating System experience and Word/Excel capabilities. Prior POS and cash register experience required, Pharmacy POS/cash register experience desired

Direct experience and knowledge of Patient Assistance Programs and/or indigent drug programs is highly desired.

Minimum Skills, Knowledge, and Ability Requirements:

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong interpersonal skills
• Ability to influence without authority
• Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction
• Ability to prioritize, facilitate, and problem-solve multiple time-sensitive tasks to completion.
• Strong organizational, record-keeping, and time management skills are essential
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Good analytical skills

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies

Affiliated Companies: AmerisourceBergen Services Corporation