Document Production Specialist

Document Production Specialist

• Salary: £24,000 per annum, plus £20 monthly phone allowance and company benefits
• Location: Remote
• Contract: Full Time, Fixed Term contract until the end of September 2026

Shifts: 37.5 hours per week, Monday – Friday, 12pm until 8pm (2 x 10 min paid breaks and 1 x unpaid ½ hour lunch break)

Work model: Remote

Williams Lea seeks a Document Production Specialist to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose Of Role

A Document Production Specialist’s role is to be an effective member of the document production team and  provide  fee  earners  with  a  seamless,  professional,  accurate  and  efficient  document  production service.

Key Responsibilities

• Producing and amending correspondence, documents, reports, deeds, attachments etc. from a variety of sources, in house style and in line with the DP systems/procedures
• Transcribing dictation tasks using foot pedals from various audio platforms.
• Producing  and  amending  PowerPoint  presentations,  organisational  charts,  mail  merges  and  Excel spreadsheets and graphs
• Effectively using the DP workflow system to prioritise and deal with incoming and outgoing work
• Proof reading and checking documents that have been produced to ensure they are correct, in line with house style and, where applicable, attachments have been included
• Liaising  with  the  DP  team  leader  and  legal  PAs,  as  appropriate,  in  relation  to  document  production matters and queries
• Effectively managing workloads to ensure all deadlines are met and clients advised of progress
• Supporting and helping new/other members of the DP team to develop their skills
• Overseeing workflow duties on main and delegated clients during out of hours periods
• Managing and amending the firm’s model form and precedent database
• Advising clients on the appropriate formatting and styles for their documents
• Providing an expert word support function to all areas of the firm
• Regularly checking the DP workflow system and assisting wherever possible with any backlog
• Assisting others in the department whenever possible and particularly when it is evident that a colleague needs assistance with their workload
• Creating and updating standard operation procedures on the key package functions used within the firm
• Troubleshooting, in conjunction with IT, any documents which are proving problematic
• Working effectively with other legal and support departments as required
• Assisting other members of the department at the request of the DP team leader
• Participate in workshops to designed to develop all areas of service in line with the business needs

Personal Attributes

• Accurate typing speed of at least 70 words per minute with advanced knowledge of Microsoft Word, Outlook, Excel, PowerPoint
• Excellent telephone manner and build a competent knowledge of telephone system
• Excellent communication, organisational and team skills
• Excellent attention to detail
• Flexible and dependable, able to take the initiative
• Able to remain calm under pressure and work to tight deadlines Internal
• Conscientious, approachable, and enthusiastic
• Able to quickly build confidence, respect, and trust with others
• Well presented, with excellent communication skills
• Strong on customer focus
• Capable of taking initiative and developing solutions
• Flexible and enthusiastic, self-starter who is keen to progress with a fast-growing company
• Able to work alone as well as within a team
• Attention to detail, ability to retain high concentration levels for extended periods of time

Rewards And Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality And Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).

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