Technical Solutions Cons IV

Technical Solutions Cons IVThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What You Will Do:

Compute :

Acts as a senior technical expert in Compute infrastructure, VMware virtualization, and Linux-based operating systems, providing advanced support and strategic guidance.

• Leads complex troubleshooting, root cause analysis, and performance tuning across enterprise environments.
• Provides architectural input and contributes to the design and implementation of infrastructure solutions.
• Supports transition and transformation initiatives, including migrations, upgrades, and automation efforts.
• Ensures compliance with ITIL processes and industry best practices.
• Acts as a technical liaison between internal teams, customers, and third-party vendors.
• Mentors junior engineers and contributes to knowledge sharing and process improvement.

Storage:

• The candidate provides Operate, Admin and Consulting support on Storage infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards.
• Provides technical input, solutions, and recommendations to deal pursuit.
• Engaged in and provides support for transition/ transformation efforts.
• Provides IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors.
• Works with the key customers and/ or internal businesses/ end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.

What You Will Bring:

• Resolve customer’s issues via the telephone, email or remote sessions.
• Reproduce issues in-house and responding back in a timely manner.
• Regular follow ups with customers with recommendations, updates and action plans.
• Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
• Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes and operational metrics.
• Performs within the Productivity Measure of the team (scorecard)
• Incident Management: Resolve single and cross technology incidents independently. Lead the team members to resolve complex or cross technology incidents.
• Escalation Management: Identify, manage, and lead technical escalations. Participate in formal Escalation when required to support escalation especially during crisis.
• Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Perform Trend and Root cause analysis.
• Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records. Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board.
• Patch and Security Management: Apply patch and security changes per policy. Proactively monitor the environment for patch compliance. Analyze patches for compatibility with each customer or internal infrastructure environment.
• Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.
• Lead resolution of critical incidents and escalations, ensuring minimal business impact.

  Must Have:

• Broad technical knowledge on ISS solutions – Installing, Configuring & Troubleshooting of at least 2 of the Backup skills Zerto/Vault,  Veeam, Commvault.
• Firmware and management experience on above Storage Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE (as Bare-Metal OS & as VMs on Hypervisors) Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE) Disaster Recovery planning and conducting DR tests.
• Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes Linux Vulnerability assessment and Mitigation HPE Service Guard cluster on Linux and in Integration with Database and ERP Solution Knowledge on Patch deployment solutions – Redhat Satellite , SuSE Manager
• Troubleshooting performance related issues on HW and Operating system Working knowledge on AIX , Redhat , CentOS , SUSE Linux and HP UX Should be ready to work in 24x7 rotational shifts and on weekends.
• Perform in-depth analysis of system logs, kernel dumps, and performance metrics.
• Design and implement automation for routine tasks using Ansible, Shell, Python, etc.
• Lead patch management, vulnerability remediation, and compliance reporting.
• Maintain and implement high availability (HA) and disaster recovery (DR) solutions.
• Conduct capacity planning, performance tuning, and infrastructure optimization.
• Own and drive problem management processes, including RCA documentation and preventive measures.
• Participate in Change Advisory Boards (CAB) and lead complex change implementations.
• Maintain and audit CMDB for accuracy and completeness.
• Provide technical leadership in customer meetings and strategic planning sessions.
• Deep expertise in HPE Compute platforms (C7000, Synergy, Virtual Connect, ProLiant).
• Advanced Linux administration (RHEL, SUSE) including kernel tuning, system hardening, and troubleshooting.
• Strong virtualization experience in VMware (vSphere, SRM, Horizon), KVM, and Hyper-V.
• Proficient in VMware infrastructure management: VM lifecycle operations, cluster management, performance monitoring, capacity planning, patching, backup/restore, and snapshot handling.
• Skilled in analyzing logs (VM-support, HPSreport, SOSreport) and performing root cause analysis.
• Solid understanding of storage technologies (SAN/NAS/DAS) and protocols (FC, iSCSI, FCoE).
• Experience with Red Hat Satellite, SUSE Manager, and patch lifecycle management.
• Expertise in HA/DR solutions using Serviceguard, Pacemaker, and Linux clustering.
• Familiarity with networking fundamentals (VLANs, MTU, flow control) and troubleshooting.
• Strong scripting and automation skills using Bash, Python, and Ansible.
• Excellent communication, documentation, and customer engagement skills.

Education And Experience Required:

• Bachelor’s degree in Engineering, Computer Science, or equivalent.
• Experience: Minimum 7+ years in Linux/Unix systems administration, VMware virtualization, and enterprise compute environments.
• Experience: Minimum 6-7 years of experience in Storage & Backup administration support
• Should possess strong knowledge & relevant certification on the latest track like Zerto/Vault, Commvault is preferable.
• Expertise in Compute products, preferably HPE solutions such as Synergy or ProLiant is preferred.
• Certifications: RHCE (mandatory), RHCA or equivalent advanced certifications with Serviceguard as HA is preferred.VMware VCP or equivalent certification that includes VMware SRM and Horizon is highly desirable.
• ITIL Foundation certification preferred.
• Experience in leading technical teams or projects is a plus.
• Willingness to work in a 24x7 support environment, including on-call rotations.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let'S Stay Connected:

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Job:

Services

Job Level:

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.