Refugee Resettlement | Eligibility Specialist

Catholic Charities is looking for the right people; people who wish to serve their community as a part of a family friendly organization doing good within the Houston-Galveston area. We attract and retain the best talent by investing in our employees. People of all faiths helping people in need.

Refugee Resettlement assists in helping create a home-away-from-home, we assist government-approved refugees in becoming self-sufficient through cultural orientation, job development, family reunification and resettlement.

The Eligibility Specialist will be responsible to contact clients and ensure the collection of relevant documentation, verification of eligibility and payment processing related to services provided in the refugee resettlement department. The Eligibility Specialist is also responsible for maintaining client files in accordance with agency policies, inputting client information in a designated database(s) and gathering and reporting program metrics. The successful candidate will perform these duties in a satisfactory manner and in accordance with Catholic Charities’ policies, procedures and core values. The successful candidate will be solution oriented and skilled at consumer responsiveness in a timely manner.

What You Deliver

• Contacts qualifying clients to inform of program enrollment, process to determine eligibility and next steps.
• Verifies that all required eligibility and other documentation is available and correct in accordance with the program guidelines and Catholic Charities policies and procedures.
• Prepared relevant paperwork to ensure that qualifying clients receive emergency financial assistance in accordance with Catholic Charities policies and procedures.
• Verify the accuracy of receipts, invoices, and other documents or records submitted by Case Managers and Supervisors for check requests on a weekly basis. Tracks expenses for clients in appropriate spreadsheets and databases.
• Performs other duties as assigned.

The Expertise We're Looking For

• High School Diploma or G.E.D.
• One (1) year of experience in a social service, administrative, or similar setting
• Valid Texas Driver’s License

The Skills and Assets You Bring, and More

• Ability to work under pressure, address multiple priorities and meet deadlines.
• Ability to handle and maintain confidential information.
• Excellent organizational skills and an ability to self-motivate.
• Intermediate knowledge of MS Office: Word, Excel and navigating of the internet.
• Ability to work with diverse communities.
• Flexible and effective team player, able to adapt to changes and a busy workplace environment.
• Experience with applicable software e.g. MS Office Suite (Word, Excel, Access).

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Catholic Charities is an equal opportunity employer.  We actively foster an environment that is free of racism, discrimination, bias, and harassment where all individuals are treated with dignity, safety, and respect.  Successful applicant must comply with federal contractor vaccine mandate requirements.

The work you do will help us advocate for the vulnerable among us, a network of support services to people of all ages and from all walks of life and religious backgrounds.