GlobalView Senior / Lead Implementation Consultant

ADP.com

Office

, Australia

Full Time

Senior Lead Implementation Consultant Position Title: Senior Lead Implementation Consultant Reporting Line: Senior Implementation Director / Implementation Manager Position Purpose: Implement and support the ADP GlobalView solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes. Key Responsibilities:

Implement the client's solution using ADP's Implementation Methodology and the ADP GlobalView product (based on SAP).
Perform blueprinting workshops to gather information on the client's requirements.
Design and document the client's solution including their business requirements and any program specifications required according to ADP's documentation guidelines.
Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation and responsible for achieving estimated days as per fixed price strategy. Ensure they are maintained throughout the project.
Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project.
Perform Quality Assurance reviews on blueprints and configuration of the client's system, not limited to your own project.
Provide sample test scripts to enable PS clients to adequately test the solution.
Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including performing data loads and reconciliation, HR/Payroll reporting and analysis.
Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage/ problems that may occur.
Maintain up to date knowledge of the SAP Products, of SAP related news and any developments to the product and its competitors.
Maintain up to date knowledge of the ADP GlobalView template and ensure that the template is adhered to. Minimize ADP's exposure to risk while focusing on appropriate application of the ADP GlobalView template to maximize value to the client.
Liaise with the Product Manager to provide feedback on the template and to understand future product direction/ changes. Provide assistance and liaise with the Product Manager & Project teams to design any non-standard changes to the ADP GlobalView template.
Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. This can include informal on-the-job training to facilitate formal SAP training courses.
Provide technical onboarding, product and process training to new consultants to accelerate learning and integration.
Actively support Graduates under ADP's Global Implementation Academy, serving as coach as they embark on related activities under the program.
Acts as a point of contact for graduate consultants, ensuring alignment with learning outcomes and project goals.
Serves as a coach within the team to support the day-to-day learning of new hires and actively support fellow team members in an effort to develop their respective skills.
Liaise with internal groups including Basis, Client Services, Application Support, Project Management and Product Management to ensure that clients receive the highest levels of client service.
Provide pre-sales support including analyzing and providing answer for tender documentation, performing demonstrations, and attending any workshops where specialist knowledge of payroll is required
Lead multiple concurrent client implementation projects, ensuring on-time delivery, within scope and budget, while maintaining high standards of quality and client satisfaction.
Prioritize and manage competing deadlines across diverse workstreams, adjusting resource allocation and timelines as needed to align with project objectives and business goals.
Act as the primary point of contact for multiple clients, building strong relationships and ensuring consistent communication across all stages of project implementation.
Oversee cross-functional project teams working on parallel implementations, providing strategic direction, coaching, and problem-solving support to ensure project alignment and successful delivery.
Ensure post-implementation support and knowledge transfer is adequately planned and executed for each.

Experience:

8+ years of experience working in a complex operational/end to end implementation/service delivery role
Strong knowledge of Payroll, Human Resources, Portal or Time Management systems
Demonstrated experience in a Senior Implementation Lead role
Strong experience in pre sales support through collaborating with sales team to deliver technical expertise and product demonstrations
Leading multiple concurrent end-to-end implementation projects to successful go live
Experience in SAP ERP System is highly desirable
Consulting experience
Demonstrate and apply knowledge of key implementation strategies such as the SAP ASAP methodology
Proven ability to communicate effectively with stakeholders at all organizational levels, including executives, cross-functional teams, and external vendors.

Certifications / Qualifications:

Tertiary qualification in a related field preferred
PMBOK or other PM Qualifications advantageous

Skills:

End to End Implementation
Results Accountability
Process Improvement
Risk Management & Compliance
Coaching / Training Delivery
HR and payroll knowledge and the necessary competencies to deliver the maximum value to ADP's clients
Knowledge of support methodologies including usage of issue tracking systems
Project Management
Stakeholder Management
Reporting & Analysis
Product knowledge
Team leader within implementation projects
Excellent Communication and Consulting

Key Stakeholders:

Service and Implementation Directors
Implementation Leaders & Associates
Sales & Managed Services Associates
ADP current and prospective clients

Acknowledgement: Manager Signature Date Associate Signature Date