Senior Executive, Travel & Admin Support

Role Profile

This position is part of LSEG’s Group Travel and Administration Team, with a primary focus on delivering high-quality operational travel support to colleagues across the organization covering all regions. The role involves handling travel logistics, including visa coordination across multiple categories, and collaborating closely with both internal and external partners to ensure a seamless booking experience.

Success in this role requires a eye for detail, strong responsiveness, and excellent stakeholder leadership skills to effectively support business travel needs.

Beyond day-to-day operations, the role also entails close collaboration with global business partners and travel suppliers to develop travel analytics, dashboards, and reports for senior leadership. The ideal candidate will be a calm, capable professional with a strong background in data analytics within the corporate travel sector.

Key Responsibilities

• Providing end-to-end travel logistics support to LSEG colleagues across all regions from booking through to post-travel follow-up.
• Applies Global Travel & Expense Policy Guidelines to ensure compliance and mitigate breaches.
• End-to-end travel planning including flights, hotels, ground transport, and itinerary management.
• Handling last-minute changes, cancellations, and emergency travel support.
• Handling in-trip issues such as itinerary changes or extensions, especially for VIPs.
• Delivery of high-quality service to Group ExCo, Group Leaders, and VIPs.
• Supports platform functions including configuration updates, testing, and issue resolution.
• Handles routine and sophisticated end-user queries related to travel systems.
• Develops knowledge articles and process documentation for travel and admin procedures.
• Ensures travel bookings align with company policies and regional regulations.
• Monitors geopolitical and health-related risks affecting travel.
• Collaborates with travel partners to meet requirements aligned with LSEG policies.
• Supervises travel spend and generates reports.
• Collects and interprets data from booking systems, suppliers, and internal trackers.
• Identifies cost-saving opportunities, traveler behavior patterns, and policy gaps.
• Contributes to SLA and critical metric achievement, including monthly tracking of Travel & Admin metrics.
• Coordinates with HR, Finance, and Operations to align travel needs.
• Works closely with external vendors and travel agencies.
• Collaborates with internal teams and partners to ensure smooth execution and service excellence.
• Leads travel payments, invoice queries, cost reconciliation, and credit card management.
• Performs daily administrative duties related to travel operations.

Additionally:

• Nurture business relationships, partnerships and alliances internally, externally and virtually with internal as well as external partners.
• Any other ad hoc tasks as may be required including sickness and holiday cover of peers where required.
• Flexibility in 24 hr shift rotations, availability for weekend “ON CALL” and dedication to work hours as required.

Candidate Background:

• 5 -7 years shown experience in an in-house corporate travel function and or corporate travel agency.
• Proficient in GDS systems (e.g., Amadeus, Sabre) and online booking tools (e.g., Concur).
• Experience with BI tools like Power BI, Excel.

Key Skills:

• Deep understanding of market nuances, including diverse travel regulations, visa policies, and cultural sensitivities across all regions.
• Familiarity with local supplier networks, travel vendors, and business practices.
• Expertise in corporate travel management and supplier networks.
• Strong grasp of fare structures, ticketing, reissues, refund policies, and duty of care.
• Maintains up-to-date knowledge of systems, processes, and industry trends.
• Clear and professional communication across time zones.
• Builds excellent working relationships across all levels of the organization.
• High responsiveness and understanding in traveler support.
• Discreet and detailed handling of VIP and executive travel.
• Skilled in travel systems (Concur, Egencia, SAP Travel) and Microsoft Office tools (Teams, Outlook).
• Quick thinking and resourcefulness in resolving travel-related issues.
• Proactive in anticipating traveler needs and preventing disruptions.
• Prioritizes urgent tasks while maintaining accuracy and service quality.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.