Senior Specialist - Pension Administration

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.​

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.​

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term. 

Job Requirements

What can you expect?
• Becoming a part of a high performance team
• Supporting the end to end delivery of pension administration lifecycle tasks.
• Contributing to making a positive difference to the lives of the end customers and exceeding client expectations via strong operational rigor and delivery. Also ensuring that all compliance and regulatory requirements are met and maintained to Aptia standards.
• Driving Process Improvement Initiatives - Being bold in thinking and bringing innovative solutions to any barriers faced
• Building the team knowledge and capability to deliver more complex and non-standard tasks independently

What is in it for you?
• Work from home opportunity in line with the business approved policies
• Dynamic business environment with immense learning opportunities with in this niche domain. Quick thinking and decision making will be put to test each day.
• In the next 3-6months you will learn

We will count on you to:
• Support the team manager to drive effective business outcomes and SLA delivery
• Timely allocation of work from Skelta, ROD, email boxes and Intelligent office
• Delivering the Process control effectiveness and a Gold delivery in Internal audits
• Maintaining Process SOPs, Maps, training documentation and delivery
• Building the team knowledge and capability to deliver more complex and non-standard tasks independently
• Be the SPOC for process related issues, escalations and changes
• Participate in in weekly calls with Onshore and close the actions in timely manner
• Lead and support non-standard project work
• Effective/Accurate reporting of key metrics and business reviews with relevant stakeholders
• Stakeholder management, Timely response to all requests received from all stakeholders.
• Analytical and problem solving skills – Provide data backed recommendations to support decision making skills.
• Good Communication and interpersonal skills
• Flexibility and adaptability – as the role will demand to switch between tasks and work on urgent ad-hoc requests

What you need to have:
• Strong knowledge on Financial planning and Wealth Management domains
• Understanding of UK insurance and/or financial services sectors
• Basic knowledge of Quality tools like Six Sigma, Kaizen & CII certifications preferred
• Good analytical, planning and organizational skills.
• Good command on MS Office applications (MS-Excel, MS-Word). (Must have)
• Minimum 3-4 years experience overall, 12 months experience as Senior Process administrator.
• Should have at least “Meets Expectations” or equivalent rating in last 2 appraisal ratings



What makes you stand out?
• Strong problem-solving and analytical skills and ability to work with large quantities of data
• Good communication, collaboration and people skills
• Strong ability to plan and manage numerous processes, people and priorities simultaneously


APTIA
Aptia believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Aptia’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Aptia is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.Aptia.com/. Follow Aptia on Twitter @Aptia.

What can you expect?

• Becoming a part of a high performance team
• Supporting the end to end delivery of pension administration lifecycle tasks.
• Contributing to making a positive difference to the lives of the end customers and exceeding client expectations via strong operational rigor and delivery. Also ensuring that all compliance and regulatory requirements are met and maintained to Aptia standards.
• Driving Process Improvement Initiatives - Being bold in thinking and bringing innovative solutions to any barriers faced
• Building the team knowledge and capability to deliver more complex and non-standard tasks independently

What is in it for you?

• Work from home opportunity in line with the business approved policies
• Dynamic business environment with immense learning opportunities with in this niche domain. Quick thinking and decision making will be put to test each day.
• In the next 3-6months you will learn

We will count on you to:

• Support the team manager to drive effective business outcomes and SLA delivery
• Timely allocation of work from Skelta, ROD, email boxes and Intelligent office
• Delivering the Process control effectiveness and a Gold delivery in Internal audits
• Maintaining Process SOPs, Maps, training documentation and delivery
• Building the team knowledge and capability to deliver more complex and non-standard tasks independently
• Be the SPOC for process related issues, escalations and changes
• Participate in in weekly calls with Onshore and close the actions in timely manner
• Lead and support non-standard project work
• Effective/Accurate reporting of key metrics and business reviews with relevant stakeholders
• Stakeholder management, Timely response to all requests received from all stakeholders.
• Analytical and problem solving skills – Provide data backed recommendations to support decision making skills.
• Good Communication and interpersonal skills
• Flexibility and adaptability – as the role will demand to switch between tasks and work on urgent ad-hoc requests

What You Need To Have:

• Strong knowledge on Financial planning and Wealth Management domains
• Understanding of UK insurance and/or financial services sectors
• Basic knowledge of Quality tools like Six Sigma, Kaizen & CII certifications preferred
• Good analytical, planning and organizational skills.
• Good command on MS Office applications (MS-Excel, MS-Word). (Must have)
• Minimum 3-4 years experience overall, 12 months experience as Senior Process administrator.
• Should have at least “Meets Expectations” or equivalent rating in last 2 appraisal ratings

What makes you stand out?

• Strong problem-solving and analytical skills and ability to work with large quantities of data
• Good communication, collaboration and people skills
• Strong ability to plan and manage numerous processes, people and priorities simultaneously

Aptia

Aptia believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Aptia’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Aptia is a business of Marsh & McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.Aptia.com/. Follow Aptia on Twitter @Aptia.

How To Apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.