Assistant Director Student Financial Services

This position focuses on providing a high level of customer service via walk-in counseling, phone calls, and appointments regarding: the financial aid application process, student account inquires, and financing options loan counseling, and debt management strategies. The candidate must be comfortable discussing the details of a student’s bill and conducting necessary follow-up and outreach in order to keep students accounts in good financial standing.

Counseling (40%)
• Provide financial counseling to students and families via walk-in, phone calls, emails, zoom and in person appointments regarding the financial aid application process, financing options, student account inquiries, loan counseling and debt management strategies.
• Discuss billing questions with students and their families and provide detailed information about tuition charges.
• Oversee, coordinate and conduct affordability meetings with incoming first-year and transfer students and families.
• Manage assigned caseload.

• Student Accounts (40%)
• • Conduct first level institutional collection out-reach on over-due bills, including phone calls and emails.

Additional Responsibilities (20%)
• In addition to the assigned student caseload, the counselor will also manage and be responsible for at least one of the primary Student Financial Service functions, such as payment plans, outside scholarships, federal work study, or VA.
• Assist office with training staff.
• Represent the Office at Open Houses and other College events.
• Present job-related workshops and give presentations at team meetings and to student and staff audiences on and off campus.
• Develop and maintain documentation of appropriate procedures for administrative responsibilities.
• Occasional nights and weekends are required as necessary.
• Other duties as assigned.

Qualifications

Required:
• Bachelor’s degree in a relevant field or equivalent experience.
• 3 to 5 years of experience in financial aid, student accounts, or a related field, with demonstrated ability to manage student counseling, billing inquiries, and loan counseling.
• 1 to 3 years of supervisory or team leadership experience, including training and mentoring staff and managing workflows or departmental responsibilities.
• Strong communication, organizational/analytical and time management skills
• Demonstrated ability to work independently and as a member of a team of highly motivated and experienced individuals.
• Honesty, integrity and commitment to maintain high professional standards
• Ability to communicate well by telephone and email, in addition to face-to-face interactions

Preferred:
• Experience with relevant software programs (Datatel/Colleague, Microsoft Office) and knowledge of federal need analysis.
• Working knowledge of Microsoft Teams, Outlook, Word, and Excel.

• Physical Requirements:
• Typical office or administrative working conditions. Staff is not exposed to adverse environmental conditions. Work is primarily sedentary in nature; there are no special physical demands.
• • Must be able to talk, listen and speak clearly on telephone

Apply
Please attach a cover letter and a curriculum vitae/resume. Finalist candidate(s) for this position will be subject to reference checks and a pre-employment background check as a condition of employment.

Applicants must be authorized to work for any employer in the U.S. MCPHS is unable to sponsor, or take over sponsorship of an employment Visa. MCPHS is also not an E-Verify institution.

About Us
Established in 1823, Massachusetts College of Pharmacy and Health Sciences (MCPHS) is the oldest institution of higher education in Boston, a city that is home to many of the world’s top universities and healthcare institutions. We are one of the largest and most highly-ranked schools for health and life sciences, and our alumni and faculty continually distinguish themselves in healthcare settings around the globe. MCPHS has more than 7000 students across campuses in Boston’s Longwood Medical and Academic Area (LMA), downtown Worcester, MA and downtown Manchester, NH. Our vision is to empower our Community to create a healthier, more equitable world, which we strive to achieve through our core values of integrity, community, engagement, collaboration, support, and innovation.

We offer competitive salaries and excellent benefits that include a substantial contribution toward the cost of medical, vision, and dental insurance, generous time off, retirement and pension plans, and flexible work arrangements to support work/life balance for our employees while supporting the MCPHS strategic plan.

MCPHS is an equal opportunity employer dedicated to ensuring equal opportunity for all members of the University community. We aim to recruit, develop, and retain the most skilled faculty and staff. All qualified applicants will be considered for employment.