Application Engineering Manager

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What We Do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.​

Scope Of Position

Watts Water Technologies, a top global provider of water solutions, seeks an experienced Applications Engineering Manager. This role involves leading the team of engineers to ensure custom product configurations are quoted to our customers timely and efficiently. The product scope includes ACVs, HVAC, floor heating, and other products that regulate flow, pressure, and temperature of water within a building. Your engineering expertise and leadership will enhance growth, efficiency, and customer experience.

This position is responsible for the supervision of the technical customer support team and quotation engineers.

This position reports to the Director of Commercial Operations.

Primary Job Duties and Responsibilities

• Ensure accurate and efficient quotation process for custom products while meeting specifications.
• Collaborate with cross-functional teams, including IT, sales, and product development, to have a 24-hour response level to customers with quote requests.
• Leverage engineering knowledge to understand and configure products according to customer requirements.
• Manage, mentor, and inspire a team of applications engineers, fostering a culture of innovation and continuous improvement.
• Engage directly with customers to understand their needs, be able to provide technical training for customers, and address technical and business inquiries for the team.
• Work closely with the sales team during pre-sales activities to showcase the team technical and service capabilities.
• Optimize processes related to product configuration, quotation, and customer support pre- and post-sales.
• Stay updated on industry trends and advancements in technology, providing recommendations for continuous improvement.
• Implement strategies to optimize team processes, enhancing overall efficiency, reducing lead times and improving overall customer service.

Required Qualifications

• Bachelor's degree in Mechanical Engineering or related field. A master’s degree is a plus.
• 7+ years of experience in applications engineering, with a track record of successful project management.
• 2+ years of leadership experience and team management skills.
• Experience on product design related to water flow, pressure, and temperature, such as ACV, floor heating, and piping systems
• Excellent communication and interpersonal skills to communicate to C-level executives.
• Ability to understand and communicate complex technical concepts to both technical and non-technical stakeholders.
• Experience in customer-facing roles and a strong customer-focused mindset.
• Experience with CPQ or quotations processes, concepts, tools, and technologies;  SAP ideal.
• Knowledge of PowerBI and/or Excel for data analytics
• Ability to adapt to a hybrid work environment.

General Applicable Company Competencies

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions:

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the No. Andover location three days per week (Monday – Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements: Specific physical abilities required for this position include, but are not limited to:

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is “at will,” which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason.

#Li (Hybrid)

Watts In It For You:

Please note that the following benefits apply only to permanent roles and do not apply to internship roles.

• Competitive compensation based on your skills, qualifications and experience
• Comprehensive medical and dental coverage, retirement benefits
• Family building benefits, including paid maternity/paternity leave
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Additional perks such as fitness reimbursements and employee discount programs
• Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How We Work:

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.

And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.

Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.