Customer CARe Advisor

About Us:

CARe is the newest entrant within the field of Collision and Accident Repair Expertise, bringing an innovative approach to the supply chain for drivable repairs and delivering efficient quality outcomes for our customers. In partnership with industry leading insurers, CARe has a strong business model and further expansion opportunities on the horizon.

CARe is focussed on developing new technologies that will change and enhance the customer offering and delivering a new and innovative way to manage the End to End Claims and Repair Experience.

We are currently seeking a full-time Customer CARe Advisor to join our team in Moorabbin. The Customer CARe Advisor will be the point of contact with the customer and share the responsibility for guiding them through the end to end repair experience. Don’t miss this opportunity to join Australia’s fastest growing, privately owned automotive repair network.

What We Offer:

• A brand-new, modern office space designed for innovation and collaboration
• Market competitive pay rates
• Ongoing training and career development opportunities
• Exposure to new tech and a new way of managing customer interactions
• Great location with easy access to parking, shops, and cafes
• Free Monday lunches & branded uniforms
• Family business culture and supportive teams, we genuinely CARe about you!

About The Role:

• Be the point of contact for our customers, providing friendly and efficient service throughout their repair journey.
• Collaborate with internal teams and liaise with insurance companies to ensure customer satisfaction and timely resolution of issues.
• Resolve customer enquiries and concerns in person and via phone with a high degree of professionalism.
• Monitor and update the bookings to meet business needs and maintain accurate records of customer interactions and transactions.
• Hours of work: Mon - Fri, 8.30 am - 5.00 pm

About You:

• Strong communication skills with a customer-first attitude.
• Ability to handle multiple tasks and prioritise effectively.
• IT literacy and competency, with the ability to quickly learn and navigate different software systems.
• Familiarity with automotive insurance claims, valet experience or Customer Service Dealership experience will be highly desirable.
• A team player who is ready to contribute to our positive work environment.
• Must be a Permanent Resident or have appropriate Australian working rights.

Check out our social media pages for further information

https://www.instagram.com/care_auto_group/