Housekeeping Guest Service Associate-HIEX BLREP

Key Responsibilities Guest Service

Ensure guest rooms, corridors, and public areas are cleaned and maintained to brand standards.

Respond promptly to guest requests (extra linen, amenities, cleaning service, etc.).

Handle guest belongings with care and maintain confidentiality.

Report any guest complaints or maintenance issues immediately to the supervisor.

Operational Duties

Clean assigned rooms, change bed linen, vacuum carpets, dust furniture, and replenish amenities.

Follow the hotel’s cleaning schedules and SOPs for rooms and public areas.

Check all equipment before use and report any faults.

Ensure trolleys and pantries are well-stocked and organized.

Adhere to health, safety, and hygiene standards at all times.

Team & Compliance

Work closely with other housekeeping team members to ensure smooth operations.

Attend departmental briefings and training sessions.

Follow IHG Way of Clean standards and procedures.

Comply with hotel policies on fire safety, health & safety, and security.

Job Requirements

Education: High School / Diploma in Hotel Management preferred.

Experience: Prior housekeeping experience in hotels is desirable but not mandatory (training provided).

Skills:

Attention to detail and cleanliness

Good communication skills (basic English preferred)

Positive attitude and teamwork spirit

Ability to work under pressure and meet deadlines

Key Competencies (IHG Standards)

Guest Love → Always put the guest first

Do the Right Thing → Adhere to SOPs and policies

Show We Care → Respect guest privacy and team members

Aim Higher → Maintain quality and look for improvements

Celebrate Difference → Work effectively in a diverse environment