F and B SHIFT MANAGER

General Summary of Duties:    Oversees food and beverage operations on their shift in all food outlets.

Typical Physical/Mental Demands:  Ability to walk and/or sit one hundred (100%) percent of shift; requires bending and/or reaching from floor level to approximately six (6) feet in height; ability to lift and carry supplies up to fifty (50) pounds; ability to push and pull one hundred (100) pounds; requires eye-hand coordination and manual dexterity; ability to distinguish letters, figures and symbols; work accurately with intermediate math; requires basic office skills (calculator, telephone and computer); ability to see and hear; ability to communicate directly, telephonically and electronically with guests, management and staff in English; understands and complies with policies and procedures, job description, and other instructions.

Typical Working Conditions:   Work is performed in an office environment; as well as in all food and beverage outlets on property; must be tolerant of varying conditions of noise level, temperature, illumination, food smells, and air quality.

Example of Duties (includes but is not limited to the following):         

1. Understand and adhere to all Grand Victoria Casino and Food and Beverage Department standards, policies and procedures.
2. Obtain a basic understanding of the Internal Control System (ICS) and Minimum Internal Control Standards (MICS).
3. Ability to comply with and maintain Grand Victoria Casino’s Family Style Service Standards.
4. Ensure maximum guest satisfaction is consistently being maintained.
5. Assist in hiring of staff as needed.
6. Administer disciplinary action to staff as needed.
7. Develop work schedule(s) for all food & beverage outlets.
8. Expedites and resolves all guest complaints.
9. Obtain and exercise a working knowledge of all fountain equipment.
10. Perform all other tasks that may be assigned in the future.

Performance Requirements (knowledge, skills and abilities):  Ability to read, write and speak in English; working knowledge and proficiency with Microsoft Office Products; possess effective listening skills; ability to perform intermediate math; ability to maintain confidentiality of sensitive information; possess working knowledge and skills of position under supervision; skill in developing and maintaining guest relations; establishes and maintains an effective working relationship with Illinois Gaming Board (IGB), management, staff and co-workers; team oriented; enjoys working with and assisting people; ability to understand questions and instructions from supervisors and co-workers; ability to work any shift.

 Qualifications:   Prior managerial experience with Food and Beverage industry preferred. Prior experience with Restaurant job positions.

Salary Range: $55,000 - $66,000  annually (Depending on Experience)

Benefits:

Full Time:

Medical, Dental, Vision, Life & Disability Insurance, 401(k), Paid Time Off, Education Assistance, Team Member Discounts