Stewarding Supervisor (Caesars Palace LV)

Job Summary:

The Stewarding Supervisor is responsible to standardize, maintain, and continuously improve quality of cleanliness and maintenance in all back of house F&B areas. The Stewarding Operations Manager is responsible for the management of all aspects of the Stewarding Department functions, in accordance with hotel standards. The Stewarding Operations Manager directs, implements and maintains a service and management philosophy, which serves as a guide to respective staff.

Essential Job Functions:

• The overall cleanliness of all F&B related BOH areas
• Monitor and evaluate staffing levels and hire, train and motivate staff to ensure adequate guidance and resources exist to accomplish established objectives
• Develops highly skilled, successful employees, sets realistic and measurable service standards and goals
• Oversees and / or conducts inspections of back of the house areas for cleanliness and maintenance of equipment
• Supervises the cleaning necessary to meet the requirements of the SNHD
• Conducts internal health inspection in conjunction with the Executive Chef/ safety team
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts, adjusting schedules throughout the week to meet the business demands
• Continuously improves BOH related services by evaluating problems using feedback or data
• Perform BUZZ meetings with staff, ensuring that service is technically proficient
• Keeps team well informed of property promotions and events
• Consistently follows company policies, procedures and industry regulations
• Practice and observe safety rules and regulations and ensure others to do the same.
• Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to Hotel requirements
• Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategies
• Addresses employee performance issues, coaches for improvement and provides ongoing feedback
• Inspect grooming and attire of staff; rectify any deficiencies
• Holds employees accountable
• Maintains accurate and up-to-date employee records, completes performance reviews in a timely fashion
• Clearly understands and abides by the CBA Union contract
• Ensures that cleanliness of all kitchen and stewarding equipment is adhered to
• Maintain complete knowledge of correct maintenance and use of equipment
• Responsible for training staff in the use of chemicals related to the department and proper methods for cleaning
• Responsible for the delegation of job duties to work force
• Oversees the disposal of trash and garbage
• Check storage areas for proper supplies, organization and cleanliness
• Monitor and ensure that all temperature and chemical solution requirements are met with regard to dishwashing, pot washing and storage
• Identify dish machine problems by inspecting washed wares; resolve problem situations
• Prepare contingency plans for equipment which cannot be repaired immediately
• Monitor and maintain pest control requirements in accordance with hotel standards
• Perform training sessions with staff, ensuring that service is technically proficient
• Review Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications
• Assist Stewarding Staff with their job functions where needed to ensure optimum cleanliness and service standards
• Respond to emergency situations accordingly
• Perform all other job-related duties as requested

Education And Experience:

• Minimum of 3 years’ experience in a similar role I a high-volume food service or food processing environment

Other Mininmum Qualifications:

• Able to manage team of 15-20 managers and supervisors and 200 hourly employees  
• In-depth knowledge on latest cleaning and sanitation practices including chemicals
• Passionate approach to streamline operational procedures and increase productivity of department
• Excellent communication and administration skills
• Passion to explore and test latest technologies
• Applies best industry best practices 
• Ability to maintain and further develop the standards set by Caesars Entertainment
• Work requires effective communication in English, both verbal and written form in a professional manner
• Must present a neat and professional appearance
• Bilingual abilities are preferred but not required 
• Flexibility with working various shifts

Physical, Mental And Environmental Demands:

• Requires mobility. Ability to grasp, lift, move, or push goods on cart/truck weighing a maximum of 100 pounds
• Ability to work in confined spaces
• Eye/hand coordination and manual dexterity
• Ability to distinguish letters, symbols, and colors
• Normal vision and hearing range
• Requires mobility
• Operate in a working environment that is subject to varying levels of cold, heat, and noise
• Observe and direct the actions of subordinates and to inspect any areas for which responsible
• Review and comprehend all necessary documentation
• Use the equipment associated with the position
• Effectively and efficiently move around kitchen and restaurant areas
• Work is physical in nature and requires physical mobility, including but not limited to bending, carrying, climbing, reaching, and twisting- these actions are required in order to monitor and inspect restaurant
• Must be able to lift up to 50 lbs.
• Must be able to obtain ServSafe Certification

DIRECTLY SUPERVISES (PLEASE LIST POSITION TITLES):

• Kitchen Worker, Pot Washer, Utility Porter and Linen Attendant

Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Help us roll out the red carpet at Caesars Palace!  This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa.  If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.  
 
The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.