Customer Experience Associate

Interact with Breadfast customers over system, phone, and email messages

Determine customer needs and provide appropriate solutions

Empathize with and prioritize customer needs

Respond to customer inquiries on Breadfast social media channels

Review customers’ feedback and order reviews daily and resolve any issues promptly.

Periodically test Breadfast website and mobile app and provide feedback

Document interactions with customers in CRM system.

• Ability to communicate correctly and clearly with customers
• Excellent documentation skills — documenting interactions with customers into CRM system
• Good comprehension skills — ability to clearly understand and state the issues customers present
• Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
• Ability to empathize with and prioritize customer needs
• Demonstrable interpersonal & conflict resolution and negotiating skills
• Ability to determine customer needs and provide appropriate solutions
• Effective problem-solving skills: ability to approach problems logically
• Strong handling skills
• Action, ,detail-oriented and self-disciplined
• Excellent spoken and written communication skills using both Arabic and English are a must.