CTR_The Outlet Village.Senior Executive - Operations (UAE National Talent)

About Dubai Holding Asset Management:

Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities. The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after liveable destinations.

From hot-spot retail destinations like Bluewaters, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management’s retail destinations captivate millions of visitors and tourists every year. Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected. In 2022, Dubai Holding Asset Management’s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio.

Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city’s global recognition as one of the most desirable and liveable destinations worldwide.

About The Job:

An opportunity has arisen for a Senior Executive – Operationsto join  Dubai Holding Asset Management. The main duties and responsibilities of this role:

Strategic Responsibilities

• Contribute to the execution of operational strategies aligned with mall objectives. 
• Support cross-department collaboration for seamless service delivery. 
• Help implement process improvements and monitor service quality. 
• Participate in planning for events, activations, and seasonal operational needs

Core Responsibilities

• Assist in preparation of operational budgets, monitor PRs/POs, and coordinate supplier follow-ups. 
• Follow up on FM issue closures, participate in inspections, and organize coordination meetings. 
• Support unit handovers, documentation of fit-outs, and coordination of variation and renovation requests. Maintain regulatory records, track HSE audit points, and assist in permit processing and policy implementation. 
• Support analysis of customer feedback, help implement enhancement initiatives, and ensure timely follow-up on issues. 
• Conduct routine inspections, manage permit requests, follow up on tenant complaints, and assist in utility coordination. 
• Coordinate minor access permits, emergency support, and key management for vacant units.
• Assist with operational readiness for marketing events and ensure minimal disruption to tenants and visitors.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Customer Focus 
• Results Orientation 
• Business Awareness 
• Curious & Creative 
• Sense of Urgency 
• Adaptability & Flexibility 
• Builds Relationships 
• Problem Solving & Decision Making.

About The Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai