Call Center Agent
Amlak Finance.com
Office
Cairo, Egypt
Full Time
· Communicating with customers & respond promptly and
professionally to customers' inquiries through various channels via (phone,
email, chat, & in-person…..)
· Processing orders, requests, forms & applications.
· Providing feedback on the efficient customer services process.
· Recording new customers leads on Customer Relationship Management (CRM) system.
· Investigate and resolve customers’ issues and complaints, providing solutions that meet or exceed customers’ expectations.
· Maintain a thorough understanding of company products, services, and policies to provide accurate information and assistance.
· follow-up on unresolved issues or pending requests to ensure customer satisfaction.
· Gather customer feedback and report trends or recurring issues to management for continuous improvement.
· Work closely with other team members and departments to address customer needs and enhance the overall service experience.
· Responsible for monitoring Amlak’s social media pages and reporting any problems.
· Participates in needed marketing and market researches from Marketing Department.
· Processing orders, requests, forms & applications.
· Providing feedback on the efficient customer services process.
· Recording new customers leads on Customer Relationship Management (CRM) system.
· Investigate and resolve customers’ issues and complaints, providing solutions that meet or exceed customers’ expectations.
· Maintain a thorough understanding of company products, services, and policies to provide accurate information and assistance.
· follow-up on unresolved issues or pending requests to ensure customer satisfaction.
· Gather customer feedback and report trends or recurring issues to management for continuous improvement.
· Work closely with other team members and departments to address customer needs and enhance the overall service experience.
· Responsible for monitoring Amlak’s social media pages and reporting any problems.
· Participates in needed marketing and market researches from Marketing Department.
Requirements
· University Degree.
- Familiar with internet browsing.
- Good computer skills (excel - word).
- 0-2 years of experience.
Key Skills & Competencies
- Excellent interpersonal and communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in handling administrative tasks.
- Friendly and approachable demeanor.
- Strong organizational skills and multitasking capability.
- Empathetic and patient attitude towards customer needs.
- Deep knowledge of a company’s products or services.
- Update every time about the news about the company.
Call Center Agent
Office
Cairo, Egypt
Full Time
September 24, 2025