Student Worker - Office Assistant - South Russell Hall - BC

Job Title: Student Worker - Office Assistant - South Russell Hall - BC

Job Classification: Administrative and Office Services, Student

Department: Campus Living and Learning

Hiring Manager: Griffin Day

Contact: griffin_day@baylor.edu

Work Schedule: Flexible Working Hours

Desired Length of Employment: Fall/Ongoing

Pay Rate: $8/hr

Job Description:

1.  A. Job Summary: The purpose of the Office Assistant (OA) position is to provide administrative support to on-campus communities at Baylor University. As employees of Campus Living & Learning, we expect OAs to recognize the value and importance of the on-campus living experience. In this way, the OA should be a helpful resource and referral agent for residents, parents, visitors, and faculty/staff in our communities. OAs are expected to uphold Campus Living & Learning’s Customer Service Standards. In addition, the OA plays a vital role in the safety and security of our residential communities by being aware of escort and visitation policies, verifying resident identity when applicable, and communicating issues of concern to other residence hall support staff.
2. B. Job Functions:i. Monitor door security and inform appropriate staff if any issues arise [i.e., Community Leaders (CLs), Residence Hall Director (RHD), and Safety and Security Education Officers (SSEOs)]ii. Provide administrative support to residents including, but not limited to: room access\ support [e.g., unlock codes], and checking out equipmentiii. Assist in maintaining accurate log books for unlock codes, maintenance issues, equipment check-out, lost and found, and gift registriesiv. Be knowledgeable of on-campus locations and resourcesv. Support residents in communicating issues of concern to other members of the hall staffvi. Enforce and uphold Campus Living & Learning policies and proceduresvii. Complete other administrative tasks as assigned by the supervising RHD
3. C. Learning Outcomes:i. Excellent customer service skills (in-person, per telephone, and via email)ii. Organization and creativity in administrative responsibilitiesiii. Proficiencies in problem-solving; responding to issues with consistency, accuracy, andadaptabilityiv. Understanding of the internal operations of a major, complex system (i.e. residencehall).v. This includes but is not limited to: facilities management, technical operations, safety & security monitoring.
4. D. Required Skills:vi. Typingvii. Ability to learn a computer program for Front Desk functionsviii. Ability to complete administrative tasks as requestedix. Ability to provide customer service to a diverse populationx. Ability to work on a teamxi. Time managementxii. Sound judgement to respond to needs or crises as they arise

• Employer: Baylor University
• Work Location: South Russell Hall
• Work Address 316 Dutton Ave, Waco, TX 76706-1430