Operations Director, EMD

Manages field service operations personnel, equipment and material resources in assigned service areas to achieve the Business Plan goals while delivering the highest quality service to our clients.  

Essential Duties :              (Approximate % of Time Spent)    

• Provides a prominent role model in HSE and fully implements and actively promotes Archrock’s Health, Safety & Environmental standards and policies, as well as any other customer or external agency's regulatory requirements.   Evaluates the safety effectiveness of operations through systematic analysis of near-misses and accidents, to promptly determine their cause and the corrective actions required in terms of personnel awareness/training and/or equipment standards/maintenance.   (~10%)
• Champions a quality management culture.  Regularly attends Service Quality meetings organized by Service Managers with customers to ensure our services, products and technical support meet customer requirements.  Ensures that the organization is optimally suited to identify customer needs and problems and to offer the most appropriate and cost-effective solutions.  Delivers the best job execution with outstanding service quality.  (~30%)
• Meets Archrock’s financial goals through optimum utilization of personnel, equipment and material resources, and the set-up of proper control systems and sound expense controls to ensure these goals are met.  Manages annual budget and implements operational standards and processes.  (~20%)
• Evaluates safety, quality, schedule and budget performance versus benchmarks.  Participates in weekly management reviews of operational measures and corrective actions, evaluates against benchmarks, and develops, communicates and executes action plans for improvement.   (~20%)
• Participates in the purchase of parts/ core return, tools, capex submittals, vehicle requests per the delegation of authority. (~10%)
• Maintains, through Service and Account Managers and through personal contact, a working knowledge of customers’ activity plans and market conditions to accurately forecast activity trends and derive from those realistic yet challenging business plans. (~10%)

Non-Essential Duties:  Performs other duties as assigned.

All employees shall be in compliance with the Archrock Health Safety and Environmental Policy and local, statutory and/or regulatory requirements at all times.

Skills And Abilities:

Ability To:

• Perform all essential duties.
• Champion service quality, health, safety, environmental policies, standards and process improvement.
• To see beyond current and bring solutions/improvements to the table (i.e. “Here’s what I want to do).
• Show a track record of effectively managing a service area.
• Demonstrate strong organizational, and process / change management skills.
• Exhibit strong customer service, interpersonal, negotiation, coaching and leadership skills.
• Plan, forecast, and coordinate future events.
• Organize and prioritize work to consistently meet deadlines.
• Respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
• Be articulate and have the right conversations. 
• Demonstrate outstanding communication skills:  Know when to be direct, when to reward, and when to redirect.
• Contribute to the greater good.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint etc.) and PC Skills.

Knowledge:

• Comprehensive knowledge of Field Service operations.
• Knowledge of service operations administration, procedures, budgets, planning, scheduling, and equipment and personnel requirements.
• Understanding of financial implications of decisions.
• Thorough knowledge of relevant HSE procedures and regulations.
• Fully understands customer’s production facilities and equipment.
• Working knowledge of engine and compressor equipment used in the area.
• Fully understands all processes and systems, how the compressor works, regardless of types, makes, or models used in the region.

Minimum Education And Certification:

• High school diploma or equivalent.  Associates degree / technical degree preferred. BSc/BA in Business or relevant field is recommended.
• Valid driver's license and a good driving record.

Minimum Experience:

• 5 years of experience in a Manager role.
• Familiarity with business and financial principles.
• Demonstrated history of successful and safe service experience.

Leadership:

• Manages all resources (personnel, equipment, materials, facilities, budget and reputation) for assigned area
• Sets priorities in order to ensure task completion.
• Manages Managers – leads with influence and people respond to them.
• Advocates for their people.
• Assesses training needs and ensures that team members are receiving proper training and that training programs are utilized and improves technical training gaps.
• Ensures that employees are set up to be successful through the various programs such as feedback and recognition.
• Coaches and counsels Services Managers to improve supervisory, team building and problem resolution skills, as appropriate.
• Responsible for performance management and employee development.  Manages hire, fire, job and salary change actions per delegation of authority and required approvals.
• Implements, manages and communicates work standards and performance metrics for assigned team.

Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Must be fit for duty for the job tasks being performed.
• Must meet the medical requirements necessary to wear PPE (includes respiratory protection medical requirements) as required by role.
• Frequently required to display good manual dexterity and to reach with hands and arms.
• Constantly required to talk and hear.
• Frequently required to sit while driving or using a PC.
• Frequently required to stand, walk, stoop, kneel, squat, and twist with good balance.
• Occasionally required to lift, move and carry up to 50 pounds and to push and pull up to 110 pounds.
• Occasionally required to carry at least 40 pounds with one hand for at least 10 feet.
• Occasionally required to crawl, climb in and around equipment, stairs and vertical ladders.
• Vision abilities include close vision, distance vision, color vision, and the ability to adjust focus.

Problem Solving And Innovation:

• Analyzes service and budget performance data on an on-going basis and develops recovery plans as needed.
• Finds immediate solutions to prevent escalation and solutions to resolve conflicts.
• Implements preventative and corrective actions in a timely manner.
• Expected to drive process improvements and to teach others to identify opportunities, provide ideas, methods and innovations and to implement improvements to enhance safety, teamwork, efficiency and quality. 

Impact:

• Size of the Geographical footprint is the most important differentiator for some.
• Plays a significant role in budgeting / planning for assigned region.
• Brings forward opportunities to improve Service and Financial metrics based on events.
• Much higher interface with customer.
• Accountable for Region HSE performance, service quality, and customer satisfaction.

This job description is a summary of essential job functions.  It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform.  All employees are expected to perform tasks, as assigned by supervisor, regardless of job title or routine job duties.

Archrock is a premier provider of natural gas compression services to customers in the energy industry throughout the U.S. and a leading supplier of aftermarket services to customers who own compression equipment. With approximately 1,000 employees, our unmatched expertise and team of highly qualified, certified technicians are backed by more than 70 years of industry experience.
Archrock is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.