AVP Customer Success

MyOperator.com

Hybrid

Remote

Full Time

This is a remote position.

Job Description

We are currently seeking a customer-centric, energetic, and highly motivated individual to join our Customer Success Team. The AVP Customer Success is responsible for cultivating and maintaining strong relationships within all accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Management, and Finance teams to ensure our services are delivered successfully.

Key responsibility area

Strategizing the growth path for the company in terms of Product Adoption (Revenue), Client Happiness, Churn Reduction. Analyzing performance of teams and the process to ensure better results.
Build analysis & insights to understand customer segments and usage behavior and drive strategy for usage.
Effectively communicate the organizational vision & strategy to the Managers for effective execution
Drive organizational results thru the Happiness & Product Adoption teams

Requirements

10-15 years of experience in a customer-facing role, such as Enterprise Sales(Preferable), Customer Success, Customer Support or Account Management
Possess strong phone, written, and verbal communication skills with excellent presentation skills
Experience working with Senior and Executive-level customer contacts
Understanding of Internet and web applications with a desire to learn new technologies
Well-organized, with high attention to detail and the ability to prioritize
Prior experience in a B2B SaaS is an added advantage

Benefits

100% Remote Working
ESOPS