Program Manager – Technology Workforce Strategy and Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Technology Workforce Strategy team is a center of excellence (COE) that tightly aligns with and supports the strategic objectives of the Technology organization. As our Enterprise Technology Services (ETS) organization continues to evolve, so must our talent strategy.  

Our aspiration is to be the best, most inclusive and diverse place to work in ETS, bar none. Our Workforce Strategy is to have the best talent, in the right locations, and an optimized global cost structure.  

The Program Manager of Tech Workforce Strategy and Planning will support and enable our internal partners, including the Senior Leadership Team (SLT) and their leadership teams by enabling systematic analyzing, forecasting, and strategic planning for their workforce. 

How will you make an impact in this role? 

The Program Manager of Tech Workforce Strategy and Planning will own and manage relationships with a set of senior ETS leaders and their Chief of Staff and partner with teams including ETS Portfolio and ETS Finance. This role will manage the leaders’ workforce strategy, driving a regular cadence of meetings to discuss insights and trending around items such as contractor/ colleague ratios, location growth, and progress towards Early Careers Program (our graduate hire program) global placements. The Program Manager enables this through: 

• Deepening existing relationships with the SLT and their direct reports through effective workforce strategy management and providing a service that supports their organizational needs. 
• Supporting the enablement of best-in-class self-service tools to enable modelling of the workforce and automated dashboard reporting for our partners. 
• Partnership with teams across ETS to manage a systematic end-to-end process to analyze, forecast, and plan the workforce. 
• Deriving meaningful insights from internal data sources and external benchmarking.  
• Identify solutions and drive talent recommendations based on senior leader needs.  
• Collaborating effectively with partners such as Finance and our Colleague Experience Group and building key relationships to identify and manage dependencies. 
• Manage outcomes by managing the details – sequencing and preparing for meetings and events thoughtfully to drive outcomes efficiently. 

Minimum Qualifications:

• Bachelor’S Degree.

• Strong analytics experience is essential with the ability to draw conclusions and make inferences from the data. 
• Ability to utilize Industry trends and make meaningful recommendations.  
• Excellent communication and influencing skills required 
• Experience with senior stakeholder management. 

Preferred Qualifications:

• Experience working in either Technology or Consulting, or closely partnering with Technology is a plus. 
• Strategic Workforce Planning experience and/or experience with people strategy or talent management interventions is preferred. 
• Highly organized with experience running large scale programs. 
• Understanding of Agile and/or Portfolio practices. 
• Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.