WGL - Contractor Support Associate II

Job Description

WGL - Contractor Support Associate II

Washington Gas has an immediate opening for a Contractor Support Associate II to serve as a liaison between Contractor Services and contractors for Washington Gas with respect to customer issues, invoice reconciliation, validation for meter sets, meter relocation, and meter compliance tasks resulting from customer or construction generated requests.  

You Will:

• Serves as liaison with Operations, Construction, Sales, Customer Services, and Corporate Relations management teams to effectively communicate the status of projects to various internal and external audiences.
• Serves as the primary contact for incoming email inquiries in the contractor services inbox regarding new business meter sets.
• Responds to meter set inquiries and updates the customer regarding status of meter installations.
•  Coordinates meter sets with contractors and builders (external customers) including the establishment of customers' accounts as needed.
• Reviews and reconciles monthly appointment attainment metrics directly with contractor per service level agreements.
• Reviews and reports monthly MOS data regarding corporate scorecard.
• Identifies, recommends, and implements improvements and updates to customer requested work processes/solutions to optimize workflow and efficiency. 
• Assists with onboarding new employees and trains on all facets related to meter set creation, invoicing and accruals.
• Validates contractor’s billing, as well as holds the contractor accountable for results based upon contractual agreements and established performance standards.
• Uses Washington Gas (WG) systems of records (SAP, EPRO, ARM, Power BI) to document work, generate reports, and otherwise complete assignments.

You Must Have:

• High School Diploma or G.E.D. is required.
• Two (2) to Four (4) years of experience is required.
• A working knowledge of construction or utility operations preferred.
• Proven ability to use computer software and applications, including Microsoft Office, to share, retrieve, research and present business information logically and concisely verbally and in writing.
• Demonstrated ability to establish rapport and effective working relationships with business partners, supervisors and peers and to resolve customer issues to the mutual benefit of the Company and the customer.
• Experience with revising budget reports preferred.
• Demonstrated knowledge of invoice processing or accounting functions preferred.

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We offer a competitive salary range of $53,000 to $73,250 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

The Company values diversity in its workforce and encourages United States military veterans and service members who meet the qualifications to apply 

Why work at AltaGas?

AltaGas is a North American energy infrastructure company with a focus on owning and operating assets that provide affordable energy to our customers. AltaGas assets include Washington Gas/WGL, SEMCO, and Petrogas. Our talented team, nearly 3,000 strong, leverages the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses to new markets around the world.

We deliver clean and affordable natural gas to approximately 1.7 million customers’ homes and businesses through regulated natural gas distribution utilities across four jurisdictions in the United States and two regulated natural gas storage utilities in the United States. Learn more about our team, vision, and strategy.

To learn more about our mission:  https://youtu.be/k1mrKDdsYW8?si=y1k3NOyHxgf4emdL

For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.