Service Delivery Manager

• Maintaining positive relationships with customers.
• Identifying customer needs and overseeing service delivery within the business context.
• Determining ways to reduce costs without sacrificing customer satisfaction
• Assessing customer feedback and using your creativity to establish, improve, and refine services.
• Remaining organized and meeting deadlines.

Requirements

• Bachelor's degree in Engineering, Computer Science.
• 2+ years of management/ leadership experience in a software development organization.
• Must have experience working through the design, development, and release cycle delivering software to market.
• Good computer skills and the ability to use business support software.
• Strong customer service, project management, and quality control skills.
• Strong teamwork skills and attention to detail.