Case Manager

Number Of Positions Available:

1

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities.  We believe in doing good that transforms lives and futures for the better.  It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.  

About The Role:

We have an exciting vacancy for a Case Manager to join our Homelessness East Metro team in this full time, 12 month, fixed term vacancy. Remuneration in line with SCHADS Level 5.

This dual-role position splits time between:

• Homeless Outreach Program Case Manager (3 days per week): providing case management, system navigation, housing information, advocacy, and connections to community supports for people experiencing homelessness or at risk of homelessness, with a focus on rough sleepers and those disconnected from mainstream services.
• Care Finder (2 days per week): delivering specialist assistance to help older community members access aged care and other services, including information provision, advocacy, and community linkages.

Key Responsibilities:

• Deliver quality, holistic case management and information services under the National Homelessness Stream Model of Care and funding guidelines.
• Conduct initial assessments, develop and review case plans, provide interim support, and support case closure.
• Actively engage with clients to address immediate housing and support needs; navigate services; foster self-determination and participation.
• Develop and maintain professional relationships with clients, internal programs, and external partners; advocate for clients’ needs.
• Ensure inclusion and safety for LGBTIQA+ clients; maintain culturally safe practices.
• Maintain accurate client records and documentation; complete reporting and data collection as required.
• Participate in TIC (trauma-informed care) training, supervision, and performance development; contribute to a supportive team environment.

About You:

Essential:

• Appropriate degree in Social Work, Psychology, Occupational Therapy, or equivalent (Diploma with strong relevant experience considered).
• Demonstrated case management experience (approximately 1 year or more).
• Experience in community services and working with vulnerable populations, including adults experiencing homelessness, AOD, mental health, disability, and family violence.
• Ability to work effectively in outreach settings and engage clients with complex needs.
• Knowledge of relevant theoretical frameworks and trauma-informed approaches.
• Proven ability to meet program targets, manage challenging behaviours, and respond to crises.
• A National Police Record Check.
• A current and valid Working with Children Check (Employee).
• A current and valid Australian Driver’s License.

Why Work For Us:

• Eligible employees can access NFP Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
• Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
• Flexible arrangements, access to Fitness Passport and Consumer Discounts
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts

How To Apply:

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration