CRM Techno-Functional Consultant

• Maintain functional and technical knowledge of CRM Applications
• Support CRM applications through maintenance, form/dashboard & workflow customizations and end-user guidance
• Participates in every aspect of the solution implementation from analyzing the customer’s business requirements to configuring the application to meet the customer’s needs.​
• Proactively document solutions, processes, designs and lessons learned
• Incorporate learnings into future solution design considerations
• Develop, execute, and verify test plans and scripts for functional testing based on User Story Acceptance Criteria
• Identify and manage risks with timely reporting and escalation of such risks and issues

Requirements

• Bachelor’s Degree in Business Information Systems, or any related field
• 2+ years of experience in CRM implementation, configuration, system design or related business experience
• Ability to train users on IT solutions including writing training manuals and user guides.

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