Social Media Operation

General Information

Name Social Media Operation Location SC Bank HQ Building, Seoul(KRCC) Business unit FU-IBU Working time Full-Time Type Customer Care Management

Description & Requirements

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

[Job Description]

• Respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community
• Enhance the brand by increasing social media presence; responding to inquiries in a timely manner.
• Report regular-basis(Weekly, Monthly) by analyzing customer’s trends on social media
• Resolve product or service problems by determining the issue, selecting the resolution and implementing the correction to the customers’ satisfaction.
• Paired with the understanding of our business, product and service and provide thoughtful, strategic insight regarding customer requests Conduct follow-up with customers to ensure any issues are resolved in a timely manner.
• Recommend potential products or services to management by understanding customer needs.
• Marketing and/or customer service support as needed.
• Other duties as assigned.

[Requirement]

• customer services experience required in TRIP.COM
• Exceptional written communication skills with keen attention to detail
• Excellent problem solving ability.
• Easily adaptable to change in a fast paced, deadline driven environment.
• Full professional proficiency in English.

Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made. What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
• We encourage flexible work arrangement
• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about What makes Trip.com Group a leading global travel service provider?

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!

Find out more job opportunities at https://careers.trip.com


Have a good trip, and see you soon!