L2 Desktop Support Engineer NL

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER IN AMSTERDAM, NETHERLANDS!

Excis is a global IT support leader, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

What You’Ll Do:

• Provide end-user support for Windows 7–10, Active Directory, GPOs, Office 365, hardware troubleshooting, antivirus solutions, and helpdesk ticketing systems; manage mobile devices (iOS/Android) and ensure device security through enterprise encryption. 
• Diagnose and resolve technical issues efficiently using strong analytical and troubleshooting skills; manage Windows devices via Active Directory and meet service expectations through effective multitasking and SLA adherence. 
• Deliver excellent internal customer service through clear communication and relationship-building; remain adaptable in a dynamic IT environment and available for off-hours or weekend support when needed.

Requirements

What You Need:

• Fluent in Dutch and English with a valid working permit for a full-time job in the Netherlands. Preferred for citizens of the Netherlands or PR.
• Hands-on experience with Microsoft Active Directory, Group Policy Objects (GPOs), Office 365, and basic networking concepts, including TCP/IP and VPN.
• Familiarity with cloud technologies such as Microsoft Azure and Intune for modern device and identity management.
• Proven ability to diagnose and resolve technical issues efficiently, with strong problem-solving capabilities.
• Excellent multitasking, time management, and interpersonal skills, with a focus on delivering high-quality customer service and meeting deadlines.

Benefits

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse te technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis Netherlands and be at the forefront of IT support excellence!