Salesforce Marketing Cloud Delivery Lead

About the job you’re considering
The Salesforce Marketing Cloud Backlog Delivery Lead is responsible for overseeing the technical delivery and operational support of the Salesforce Marketing Cloud platform. This role involves leading a medium-sized team focused on maintaining production stability and driving Business-As-Usual (BAU) enhancements. The Delivery Lead ensures that marketing automation capabilities are optimized to meet evolving business needs and client expectations.

Your Role

• Lead and mentor a team of developers and support analysts responsible for Salesforce Marketing Cloud operations. 
• Coordinate daily stand-ups and internal connects to ensure alignment on priorities and issue resolution. 
• Oversee the health and performance of the Marketing Cloud environment, ensuring uptime and responsiveness. 
• Manage incident resolution, root cause analysis, and preventive measures for recurring issues. 
• Collaborate with business stakeholders to gather requirements for enhancements and new features. 
• Collaborate with Salesforce Signature Success customer representative on releases, support management and enhancements. 
• Prioritize and deliver incremental improvements to email marketing, journey builder, automation studio, and audience segmentation capabilities. 
• Define and enforce best practices for campaign execution, data integration, and platform configuration. 
• Ensure compliance with internal governance policies and external data protection standards. 
• Serve as the primary technical point of contact for client teams, managing expectations and translating business needs into technical solutions. 
• Participate in strategic planning sessions and provide input on roadmap development. 
• Maintain comprehensive documentation of platform configurations, workflows, and enhancement history. 
• Facilitate knowledge transfer sessions and contribute to internal Centers of Excellence.

Your skills and experience

• 8+ years of experience in Salesforce Marketing Cloud, with at least 3 years in a technical leadership role. 
• Strong hands-on expertise in Email Studio, Journey Builder, Automation Studio, Contact Builder, and Mobile Studio. 
• Proven experience in managing production support and delivering BAU enhancements. 
• Proficiency in AMPScript, SQL, and integration with external data sources. 
• Excellent communication and stakeholder management skills. 
• Salesforce certifications in Marketing Cloud Consultant or equivalent are preferred. 
• Experience with Data Cloud would be helpful

Life At Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.