Operations Manager(IFS)
Blue Pearl.com
Office
Cape Town, South Africa
Contract
The Operations Manager (IFS) plays a critical role in overseeing the effective utilization and optimization of the Integrated Financial System within the organization. This role involves managing day-to-day operations, driving process improvements, and ensuring compliance with financial regulations and standards.
RESPONSIBILITIES:
• Document and review problem records
• Review and update standby roster
• Review and log demand list for ops improvements
• Service review
• Capacity planning
• OEM support report
• Schedule and chair CAB
• Prepare Weekly Ops Report for Weekly Ops meeting
• Continuous improvement initiatives
• Ensure that operational performance targets are adhered to
• Strong understanding of IT FSM service management processes and ITIL best practices
• In-depth knowledge of IFS IT Service Management Suite and its modules
• Good understanding of IT operations, including IT infrastructure, networking, and security
• Understanding of compliance and governance requirements, such as data privacy, security, and auditing.
RESPONSIBILITIES:
• Document and review problem records
• Review and update standby roster
• Review and log demand list for ops improvements
• Service review
• Capacity planning
• OEM support report
• Schedule and chair CAB
• Prepare Weekly Ops Report for Weekly Ops meeting
• Continuous improvement initiatives
• Ensure that operational performance targets are adhered to
Requirements
SKILL SET(IFS):• Strong understanding of IT FSM service management processes and ITIL best practices
• In-depth knowledge of IFS IT Service Management Suite and its modules
• Good understanding of IT operations, including IT infrastructure, networking, and security
• Understanding of compliance and governance requirements, such as data privacy, security, and auditing.
Operations Manager(IFS)
Office
Cape Town, South Africa
Contract
September 24, 2025