Paramedic, Center for Patient Flow Management, Transfer Referral Center

A Brief Overview

Responsible for performing aspects of the Patient Flow Management process ensuring that transfers, patient placement and related activities occur in a timely, safe and accurate fashion. This includes providing clinical assessment for patients being placed through the Center for Patient Flow Management.

What You Will Do

• Coordination of incoming patient transfer requests with receiving facility, physicians, and necessary transport resources
• Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
• Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
• Delivering exceptional customer service while facilitating communication across multiple disciplines
• Work with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approach
• Responsible for promoting a Best Place to Work Culture and positive and professional work environment
• Radio communication and coordination with multiple agencies, including Air Medical programs and UH Critical Care Transport
• Dispatch of UH Critical Care Transport ambulances
• Possess and obtain working knowledge of external and inter-facility protocols and standards of practice

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• Associate's Degree (Required) or Bachelor's Degree equivalent experience may be substituted in lieu of (Required)

Work Experience

• 3+ years recent experience in EMS system (Required)  
• Dispatch or Call Center experience (Preferred)

Knowledge, Skills, & Abilities

• Excellent interpersonal and communication skills both written and oral. (Required proficiency)
• Strong organizational and multi-tasking skills. (Required proficiency)
• Demonstrates a professional demeanor when interacting with patients and customers. (Required proficiency)
• Strong computer skills including all MS platforms. (Required proficiency)
• Excellent ability to perform triage in order to determine appropriate facility, bed type, service, etc. (Required proficiency)

Licenses And Certifications

• Paramedic with current certificate to practice in the state of Ohio. (Required)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%