SUPV REG GUEST & PAT SVCS OPS

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

• EducationHigh School Diploma or GED
• Experience2 years of related supervisory experience
• Licenses and Certifications Incumbent must obtain CPR certification within 90 days of employment within 90 Days and CPR certification must be current for duration of employment within department.

• On site supervision of day-to-day operations of the Guest & Patient Services departmental functions at all regional sites around the DFW metroplex. Directly supervises Lead Patient Services Representatives. Inspiring commitment and team building to motivate staff on the service goals of the Ut Southwestern hospitals and clinics.
• Assesses workflow at clinical buildings and two hospitals and rotates staff as necessary to ensure adequate staffing at each site. Assists Guest & Patient Services Manager and other departments to ensure successful business operations.
• Completes and coordinates projects and reports which require use of computer software applications. Conducts performance evaluations, recommends disciplinary actions, and assists with departmental hiring. Makes recommendations for changes to policy and procedures. Builds solid working relationships with all Guest Services employees.
• Responsible for coaching, counseling and formal discipline of Patient Service Representatives and Lead Patient Services Representatives. Identifies and resolves problems in a timely manner, displays willingness to make decisions, exhibits sound and accurate judgment, uses discretion to make decisions or seeks advice from Manager.
• Demonstrates attention to detail, demonstrates accuracy and thoroughness, follows policies and procedures, responds to management direction, and arrives to work, meetings and appointments on time. Communicates changes effectively, prepares and supports those affected by change, monitors transition and evaluates results and relays feedback to Manager to improve performance.
• Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human subject research participants. Functions in all Guest Services locations, rotates with supervisory and leadership staff to provide weekend and holiday coverage or at any time as needed.
• Maintain patient confidentiality in accordance with University and departmental policy.
• Performs other duties as assigned.