VP of Account Management & Sales Operations

Where Commercial Strategy Meets Scalable Execution

We are looking for a visionary, data-driven, and execution-oriented VP to lead our Account Management and Sales Operations function. In this role, you’ll sit at the heart of our commercial engine, guiding high-performing teams, optimizing GTM operations, and enabling sustainable revenue growth across all customer segments.

You will partner closely with our Global Key Account, Local Key Account, and SMB teams—bringing strategic clarity, operational excellence, and scalable processes to help expand our Total Processing Volume (TPV) and merchant base globally.

This is not a maintenance role—this is a growth multiplier role. You will build and refine the engine that powers everything from merchant success to strategic expansion initiatives.

Why This Role Matters

As the VP of AM & Sales Operations, you will:

• Report directly to the CRO and serve as a critical partner in shaping commercial strategy and execution.
• Be the center of gravity for go-to-market alignment across Commercial Functions.
• Lead the design and deployment of scalable programs, sales playbooks, and revenue operations systems.
• Enable commercial teams—Global Key Accounts, Local Key Accounts, SMB—to maximize customer value, retention, and expansion.
• Guide the company’s commercial structure toward achieving ambitious TPV growth and merchant acquisition goals.

What You’Ll Own

Account Management Leadership

• Oversee strategic planning, performance, and growth across key account segments.
• Drive a culture of merchant success by embedding strategic account planning, renewals, and upsell motions.
• Champion merchant insights across the org to influence product roadmap, customer experience, and operational priorities.

Sales & Gtm Operations

• Build and scale sales processes, tooling, forecasting, and territory design in collaboration with revenue and operations teams.
• Lead programmatic initiatives that improve GTM alignment, process speed, and pipeline hygiene.
• Introduce data-driven frameworks to evaluate team performance, conversion efficiency, and expansion success.
• Establish operational excellence through dashboards, KPIs, and cadence reviews.

Strategic Enablement & Growth

• Guide GTM teams on where, when, and how to expand—by segment, vertical, and geography.
• Establish strategic alliances and internal cross-functional programs to unlock new growth levers.
• Work side-by-side with leaders from Product, Marketing, Finance, and Partnerships to launch high-impact GTM plays.
• Shape and refine annual commercial strategy planning alongside executive leadership.

Requirements

What Makes You A Fit

• 10+ years of experience in Sales Operations, Revenue Strategy, Account Management, or GTM leadership in a high-growth B2B SaaS, fintech, or payments environment.
• Proven track record of building and leading teams across multiple GTM functions.
• Strategic thinker with a hands-on builder mentality—you can drive high-level vision and roll up your sleeves to operationalize it.
• You love data as much as you love customers—you use both to drive growth.
• Strong communicator and influencer across C-level and operational stakeholders.
• Deep knowledge of commercial lifecycle design, including CRM systems (e.g., Salesforce), forecasting tools, and revenue analytics.
• Comfortable navigating ambiguity and scaling structures where none exist yet.
• Native Level Japanese & Business Level English is required

Why Join Us

• Work directly with the CRO to define the future of commercial growth.
• Join a cross-functional leadership team that values speed, collaboration, and clarity over bureaucracy.
• Help build the systems that power our next stage of scale—in Japan and globally.
• Make your mark at a company that’s small enough for your work to matter and large enough to make global impact.

Benefits

• 年間業績評価に応じた昇給
• プロフィットシェア（年2回支給実績あり）
• リモートとオフィス勤務が両方可能なハイブリット体制
• 社会保険完備（関東ITソフトウェア健康保険組合加入）
• 健康診断
• スポーツクラブ優待（IT健保）
• 保養所（IT健保）
• 語学研修（レッスン料1〜2万円/月を補助）
• 自己学習サポート（年間最大10万円）
• 多様なライフスタイルに対応する休暇ポリシー