TikTok Shop - Listing Governance & Experience Operational Program Manager

Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Responsibilities:
- Support defining listing governance scope and requirements, based on risk assessment approach. Focusing on the listing quality issue and product quality issue, such as wrong category, price spamming, buyers complaining about the quality of physical product.
- Support and execute the listing governance processes in a scalable way, leveraging technology to implement automations.
- Stay up-to-date with international, regional, and local regulations applicable to TTS's products. This includes understanding laws related to illegal products, product safety, product compliance, testing, certifications, registrations, labeling, packaging, and other relevant areas.
- Support the implementation of strategies to ensure adherence to listing policies across different markets. This may involve collaborating with cross-functional teams to assess and address compliance risks.
- Educate internal and external stakeholders to ensure our programs and processes are compliant.
- Collaborating with technical teams to develop the best product compliance solution for our business.