Freelance Customer Service Agent - Bilingual Spanish-French

We are seeking a Freelance Customer Service Agent to reinforce our Customer Service team. Multilingual Proficiency: Fluent in French and Spanish, with a good command of a third language (English, Italian, and/or German), enabling effective communication across diverse customer bases.

- Exceptional Communication Skills: Able to engage in clear, empathetic, and impactful conversations, building trust and strong relationships with customers and colleagues alike.
-Customer-centric Approach: Committed to delivering outstanding customer service by taking full ownership of enquiries through to resolution. Known for providing personalised, friendly, and efficient support that exceeds expectations.
-Proven Customer Service Experience: Strong background in customer facing roles, demonstrating the ability to resolve issues effectively while maintaining a professional and positive attitude.
-Quick Thinking & Problem-Solving: Comfortable making sound decisions in a fast-paced environment, with a proactive approach to identifying and addressing customer needs.
-Strong Multitasking Abilities: Capable of managing multiple tasks and priorities simultaneously without compromising quality or attention to detail.
-Tech-Savvy & Adaptable: Confident using a variety of digital tools and CRM systems, with the flexibility to quickly adapt to new technologies and processes.
-Team Collaboration: A reliable and cooperative team player who contributes to a positive working environment and supports colleagues in achieving common goals.
-Time Management & Organisation: Excellent organisational skills with the ability to prioritise effectively and meet deadlines under pressure.
-Cultural Sensitivity: Able to interact respectfully and effectively with people from diverse cultural backgrounds, ensuring inclusive and thoughtful service delivery.

YOUR TASKS :

- Respond to potential and existing customers through multiple channels (phone, email, chat room, social media, etc.).
- Take responsibility for customers' problems and track the requests accurately and efficiently.
- Manage orders from receipt to delivery.
- Maintain accurate records and document customer service actions and discussions.
- Maintain an orderly workflow according to priorities.
- Be the point of contact for the onboarding of new customers.
- Occasional translations or assistance to other services.
- Bring in ideas to improve the customer service experience; your voice counts!

WHAT YOU BRING WITH YOU :

High level of judgement, integrity and confidentiality.
Start-up spirit.
Positive attitude.
Multitasking skills.
Ideally located in Spain.


WHAT WE OFFER

Flexibility timetable
Join an awesome and passionate team
Work in Finance - Precious metals
Work from home

START DATE:

As soon as possible