Supv, Operations

Basic Function:

Supervises employees and contractors performing various tasks.  Supervises employees in the installation, maintenance, repair, and replacement of natural gas mains and service lines, to turn gas service on and off, install and remove meters, identify, classify, and repair gas leaks for residential, commercial, and industrial customers during routine and emergency conditions.  Ensures safety of personnel and compliance with applicable federal, state, local, and Company rules and regulations.
 

Representative Duties And Responsibilities:

Manages route coordination for employees and contractors. Manages internal and external personnel to meet demand. Supervises daily and long-range activities to install, maintain, repair, and remove gas pipeline facilities below and above ground; resolves leak problems. Schedules employees and contractors; assigns tasks. Oversees contractors (i.e., leak survey, paving); reviews performance; approves invoices for payment. Manages and maintains vehicles (e.g., crew, emergency, boom trucks; backhoe, Kubota).  Coordinates maintenance schedules.  Ensures compliance with local, state, federal regulations; company policies and procedures. Updates manuals, records, and systems.   Coordinates and administers training for certifications and qualifications Serves as liaison to fire departments, police departments, Department of Transportation; business, civic and community organizations. Accountable for identification and classification of gas leaks; coordinates repairs and manages documentation. Manages gas related emergencies. Supervises personnel who perform the following: Turns gas service on or off at customer’s request; turns service off because of non-payment. Performs minor gas repairs at customer’s request; installs, maintains, changes, and removes meters. Repairs mains and service lines as required. Works with Region Director in the evaluation and development of resource supply plans, including assessment of training needs and priorities, certification requirements and other non-availabilities impacting service center demand forecasts. Participates in planning meetings to evaluate barriers and provide recommendations for work planning. Ensures safety of personnel and compliance with applicable federal, state, local, and Company rules and regulations. Responds to and helps resolve escalated customer complaints (e.g., damage to property, loss of service; transfers, removes, retires, meters in stock, paint meter, corrosion orders). Provides assistance to other Service Centers as required. Prepares and administers budget (e.g., employees and contractors, tools, equipment, vehicles) according to plan. Monitors budget variances.  Provides explanations on variances and takes appropriate action. Supervises staff selection, development and retention.   Establishes and monitors work goals and objectives. Regularly engages staff in the assessment and evaluation of performance and development objectives. Provides performance feedback and coaching (oral and documented) to achieve organizational performance and behavioral expectations. Follows organizational policies and procedures and ensures staff is in compliance. Leads teams by example with regards to safety and vehicle operation. Supports staffing requirements by understanding and following Career Progression Model process Supports standardization by following established processes and escalates areas of opportunity through peers and Region Directors. Supports resource management team by identifying areas of improvement to meet operational needs.
Education and Experience:
  Required: 
 

• High school diploma or GED
• 7-10 year’s experience in gas distribution operations or related experience

Preferred:

• 1-3 years supervisory experience
• Some College 

Or

• Equivalent academic education and experience

Skills:

Required (Must have or ability to obtain the following):
 

Crisis management Work permit processing MS Office - intermediate proficiency Operator Qualified in accordance with Company Plan Critical Thinking

• Proficiency with Excel reports; navigation, report building & review.  Ability to analyze and interpret data from Excel reports
• Ability to formulate performance conclusions using Excel reports and root cause analysis.

Ability to critically assess situations and decide on best course of action. Ability to anticipate work conflicts through observation, probing, and reports.  Ability to resolve & facilitate conflicting situations through analysis, sound judgment, persuasion & negotiation skills.

Performance Management:

Sets clear objectives, assigns & redirects work based on available resources to meet goals. Uses ad hoc & standard reports/systems to monitor individual performance. Proficiency with performance tools (Scorecard) & reporting.    Recognizes & distinguishes the root causes of performance concerns (behavior, skill, technical, etc.) Recognizes the differences between coaching vs. managing. Seeks to develop talent through career goal awareness & development discussions.
   Budgeting:
    Develops staffing and financial forecasts based on Supply and Demand data Basic proficiency with Operations & Maintenance (O&M), Capital budgeting principles. Uses quantitative and qualitative data to draw conclusions.
 
 Change Agent:
    Manages and facilitates changes in work process. Ability to manage & lead others in ambiguous situations. Knowledgeable with & managing the stages of change. Basic understanding of change management models & concepts.
   Time Management:
   Ability to prioritize competing initiatives, work assignments & tasks. Ability to identify critical work from tasks. Skilled at using time management techniques.
   Work Expediting:
    Resolves issues and bottlenecks associated with order processing and completion. Anticipates and recognizes when pending work must be submitted for reprioritization and reallocation to ensure goal attainment. Resolves disruptions in execution and makes sound decisions to quickly correct. Deals effectively with peers & support departments to attain optimal work execution. Performs end of day performance analysis & communicates results/expectation to team. Manages & prioritizes customer driven work; adheres to customer commitments. Uses key measures (service center metrics) to determine progress & goal attainment.
 
Compliance & Safety:
    Proficiency with industry codes and regulations; ability to identify improper procedures and/or work product
  Engage with employees to ensure understanding and commitment to the Company’s Safety Culture.
  

Certifications/Licenses:

Preferred Certifications:

Flag traffic Medic First Aid Trenching and shoring Mechanical fitting

Working Conditions/Physical Requirements:

• Subject to adverse field conditions
• Safety-sensitive  

Disclaimer:  This information describes the general nature and level of work performed by employees in this job.  The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required of employees in the job.  Reasonable accommodation may be made to qualified disabled individuals for performance of essential duties and responsibilities.

About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com.

Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com. 

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf. Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.