Instructional Designer/Program Manager

About The Role:

Grade Level (For Internal Use):

11

Join our Commercial Readiness L&D team as an Instructional Designer and Program Manager, supporting the design and delivery of Sales Enablement, Sales tools (CRM, SalesLoft, MEDDPICC), and Soft Skills training programs. Reporting to the Commercial Readiness L&D Lead, you’ll develop learner-centric content, manage training projects, and collaborate with stakeholders to drive performance improvements.

The ideal candidate has 2–4 years in Learning & Development with strong skills in instructional design, program coordination, LMS platforms (e.g., Mindtickle), stakeholder management, and training delivery. Familiarity with L&D best practices and sales methodologies is a plus. This role offers a chance to grow in a dynamic, performance-driven environment focused on commercial team readiness.

Overview:

The Instructional Designer and Program Manager plays an integral role in supporting the execution of the Commercial Readiness learning strategy by designing and managing impactful, learner-centric experiences. Sitting within the Commercial Readiness Learning & Development (L&D) team and reporting to the Commercial Readiness L&D Lead, this role helps bring to life scalable, performance-focused learning initiatives—particularly in Sales Enablement, Sales tools, and Soft Skills domains.

This role blends instructional design expertise, program management capabilities, and a passion for continuous learning to support the growth and effectiveness of our commercial teams. The successful candidate will thrive in a collaborative learning ecosystem and demonstrate a strong grasp of adult learning theory, modern learning modalities, and performance-based design.

Key Responsibilities:

Instructional Design & Learning Experience Development

• Design and develop high-impact, instructionally sound learning solutions—including e-learning modules, instructor-led sessions, virtual classrooms, and blended learning paths—grounded in adult learning theory and instructional design best practices.
• Partner with subject matter experts (SMEs) to translate complex business concepts related to Sales Enablement and Sales tools (CRM, SalesLoft, MEDDPICC) into accessible, relevant, and actionable learning content.
• Deliver training sessions and workshops, facilitating learner engagement and reinforcing skill application with a focus on sales methodologies and tool adoption.

Learning Program & Project Coordination

• Support end-to-end learning project management, including timeline tracking, resource coordination, and milestone delivery.
• Manage learning assets across the content lifecycle, ensuring timely updates and version control in alignment with organizational needs.
• Contribute to the development and maintenance of learning roadmaps, curricula, and role-based learning journeys aligned to business priorities, including Sales Enablement initiatives.

Needs Assessment & Performance Gap Analysis

• Assist in conducting learning needs assessments using data, stakeholder feedback, and performance metrics to identify skill gaps and opportunities for capability development—especially related to sales skills and tool proficiency.
• Collaborate with the L&D Lead and cross-functional teams to design targeted interventions that address specific performance challenges and enable business outcomes.

Learning Ecosystem Collaboration & Stakeholder Management

• Work cross-functionally with Sales Enablement, Product, Marketing, and HR teams to ensure alignment and integration of learning programs within the broader learning ecosystem.
• Build and maintain strong relationships with key stakeholders to gather input, align expectations, and communicate project status effectively.
• Coordinate logistics for training delivery and deployment through Learning Management Systems (LMS) and other platforms, ensuring smooth learner access and experience.

Evaluation, Feedback & Continuous Improvement

• Collect and analyze learner feedback, usage data, and learning analytics to assess program impact and identify areas for refinement.
• Apply Kirkpatrick's Evaluation Model or similar frameworks to assess effectiveness at the reaction, learning, and behavior levels.
• Recommend and implement improvements based on insights to ensure ongoing program relevance and performance impact.

Qualifications:

• 2–4 years of experience in Learning & Development, with demonstrated capabilities in instructional design, program management, and training delivery.
• Strong understanding of L&D best practices including adult learning principles, blended learning, microlearning, and performance support strategies.
• Experience managing stakeholder relationships and collaborating cross-functionally to ensure program alignment and success.
• Proficiency with Learning Management Systems (LMS) such as Mindtickle, Workday Learning, or Cornerstone, including content deployment, learner tracking, and reporting.
• Familiarity with Sales Enablement and sales tools such as CRM platforms, SalesLoft, and MEDDPICC methodology is highly desirable.
• Excellent written and verbal communication skills, with the ability to influence and engage diverse audiences.
• Experience leveraging learning analytics and data-driven approaches to evaluate and improve learning effectiveness.
• Financial services industry experience is a plus but not required.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

• We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
• Our benefits include: 
• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group)